Hi Matt, I'm here to give you the information you need to make sure your contractor receives the invitation and gets set up in QuickBooks Online (QBO).
First, confirm that you have entered the correct email address for each contractor. Simple mistakes can stop emails from being delivered.
Also, here are some potential reasons your contractors might not have received the email invitations:
- The invitation might be in their junk or spam folder.
- The company's email address is incorrectly formatted in Company Settings.
- The recipient's mail servers might be blocking the email.
- The invitation may have already expired.
For now, we can resend the invitation to your contractors, and I suggest informing them that you’ve previously sent it. If they're unable to receive your email invitations, their mail servers may be blocking emails from Intuit. You can ask them to whitelist the email server hostnames and IP addresses associated with QuickBooks Online, which can be found in this article: QBO Server Hostnames and IP Addresses.
I’ll provide this link to assist you in paying your contractors in QuickBooks: Pay your contractors in QuickBooks.
If you have any further questions, feel free to respond to this post. I'm here to assist you.
