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Level 2

Conversion Entries made by the system how to get rid of them

I just completed a conversion from Desktop to Online for one of our clients. I had to condense the data prior to converting it all over due to the size of the file. That being said the system created journal entries post the conversion  for data that was not brought over. Those are now journal entries showing up on the unpaid bills reports. My issue is that even though the bottom line number is zero I have no clue how to make those entries come off the unpaid bills reports. Please help

3 Comments 3

Conversion Entries made by the system how to get rid of them

Let's work together to get rid of the Journal Entries from the Unpaid Bills report, @FaithT.


First off, you may want to check this article for more details on how data is converted from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO): Learn about converting from QuickBooks Desktop to QuickBooks Online.


Then, to isolate the issue, we can link the journal entries to the bills so they will no longer show on the report. I'll guide you how:

  1. Open your QBO account and click the +New icon.
  2. Next, choose Pay bills.
  3. Then, look for the unpaid bills.
  4. Select and ensure the credit amount (journal entry) is correct.
  5. Once done, click Save and close.


You'll learn more about this by visiting this link: Enter bills and record bill payments in QuickBooks Online.


Also, feel free to browse our QuickBooks Help page to look for video tutorials and handy articles that will help you with your QBO tasks. 


I'm just a few clicks away if you have any other concerns about managing your converted data in QBO. Don't hesitate to post here again. Have a great day ahead. 

Level 2

Conversion Entries made by the system how to get rid of them

That was the first thing I did, tried paying them as bills since they had come up on the unpaid bills report but they do not come up in the bill pay screen. The entries are for transactions that are all the way back to 2004. 


Conversion Entries made by the system how to get rid of them

I’ll make sure these entries will be taken care of, Faith.

Since the said unpaid bills don’t show up in the Pay bills screen, I suggest contacting our support team. One of our experts can pull up your account to check everything up and find more solutions.

Before that, check out our support hours. This way, you can connect with us quickly. Then, follow the instructions below.

  1. Go to the Help menu.
  2. In the Assistant window, type in “Talk to a human.”
  3. Enter your brief concern in the field.
  4. Click I still need a human, then Get help from a human.
  5. Select your preferred support method:
    • Start a chat (Live chat)
    • Get a callback from the next available expert

If you have regular transactions, you can use recurring templates moving forward. This way, you don't need to create from scratch every time.

Don’t hesitate to leave a message if you have any other questions or concerns besides unpaid bills. We’ll be here to help. Take care always!

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