If you continue to get the same result, I’d suggest getting in touch with our Technical Support Team and have them process the upgrade for you. Here’s how you can reach them:
1. Select your QuickBooks Product.
2. Choose your QuickBooks version.
3. On the Contact Us page, click a topic.
4. Click on the Get Phone Number button to see the support number.
Keep me posted on how the call goes and if you have additional questions. I’m always here to help. Thanks for dropping by and take care!