Hello there, Kham2020.

Let me share the support hours of our QuickBooks Desktop (QBDT) live support team so you can get assistance promptly. Rest assured that our QBDT support team can help and guide you thoroughly in downgrading your account. 

If you're using QuickBooks Pro, Premier, or Plus version, our live support is available 6 am to 6 pm - Mondays to Fridays following the Pacific Standard Time.

If you're using QuickBooks Enterprise, you can contact them any time on any day. 

Moreover, visit this page that discusses QBDT's different versions and features that'll fit your business: QuickBooks Plan and Pricing.

Return to this thread if you have additional questions about contacting our live support team. I'll be here to answer them any time. 

@kham2020 

What kind of downgrade do you need?

WELL -- I am an ENTERPRISE SILVER user until I do the DOWNGRADE so why isn't the QB team avail to me NOW????????????????????????????  Crazy that you have my  $$$$ and renewed me a MONTH earlier but don't honor that ???  I am so so so so so frustrated by QB.  In Jan 2021 I was royally "scammed" by your 800# that got hacked and was UPGRADED to Enterprise that time with a PIRATED LICENSE...($6K pre pay to lock in savings was the pitch!)  ....and for 18 months had the BEST ever tech support !!  BUT then in May 2022 we clicked on those "update" screens and WHAMO my QB didn't work anymore.  THAT is when I found out that the license and TECH support for 18 months was fake.........AND in May 2022 we "paid" again for a 'subscription' (which by the way is a huge $$ rip off).  So now fast forward to MARCH and INTUIT auto renews me to a tune of nearly $2900 and I called and I was told I could downgrade ..........so a credit will appear 4-5 business days and the new charge $10140.  occurs IMMEDIATELY and YOUR tech support for me for ENTERPRISE is downgraded IMMEDIATELY???????????????????????????????????????????  UNfair.  I wonder if there are Federal Regulations about this???????????????????  I am so so so so frustrated.  Thanks for listening.............................................

We understand the inconvenience and the challenges this has caused you, kham2020. Your experience is important to us, and we appreciate you sharing your concerns with us. We're here to assist you in resolving this matter promptly and efficiently.

Regarding your query about the availability of the QuickBooks support team, we would like to inform you that our support hours are as follows: For Pro, Premier, and Plus - Monday to Friday 6 AM to 6 PM, and for Enterprise - available any time, any day. Our team is dedicated to assisting all our customers during these hours to ensure a seamless experience with QuickBooks Desktop (QBDT).

While we're unable to share contact numbers or personal information directly, you can reach out to us through our official channels. To contact QBDT support directly, please visit the following link: Contact QuickBooks Desktop Support. Here, you will find our legitimate contact information to connect with our support team for further assistance.

Furthermore, check out this article to discover information on the various versions and functionalities of QBDT that are suitable for your business:  QuickBooks Plan and Pricing.

If you have further questions about contacting our live support in QBDT, please don't hesitate to reach out to us anytime. The Community is always available to help. Take care.

@kham2020 

Support will not help downgrade your files. You must purchase a third-party downgrade service. Contact @Fiat Lux - ASIA and they can help you. They are a reputable provider. You may consider downgrading to QB Desktop 2024 Premier Plus for 5 users or QB Desktop Accountant for 10 users.

@BigRedConsulting 
This is an old thread, but we have an issue, and you may be able to help us. We moved from QB Enterprise Solutions: Contractor 21.0 to a completely different platform and ERP (Acumatica). We no longer need to do any transactions within QB, but would like to maintain an accessible legacy copy of the file for reference. What is the best way to do this? Quickbooks has told me to just save a copy of the company file, cancel our subscription, then renew our subscription if we need to access the information. This seems asinine to me. I don't want to go through renewing a subscription, updating software and then canceling again simply for read-only access. What is the better solution?  

@reyortdor 

You can use the trial version of QB Desktop to access your historical data for good. You should contact Fiat Lux for details.