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KBurden
Level 2

Copy of canceled check in new QuickBooks Bill Pay

Has anyone been able to get a copy of a canceled check (i.e. one that shows the back of the check to know who deposited it) with the new QuickBooks Bill Pay system?   The payment detail page in QuickBooks shows the payment as completed but we have several vendors telling us they never received the check.   There is no way in QuickBooks to see an actual copy of the check.   We have been on chat and phone with customer support multiple times (sometimes for hours at a time) and cannot get an answer.

6 Comments 6
ZackE
Moderator

Copy of canceled check in new QuickBooks Bill Pay

Thanks for getting in touch with the Community, KBurden.

 

I can certainly understand how an ability to obtain a copy of cancelled checks could be useful and have submitted a suggestion about it as of today.

 

You can also submit your own feature requests while signed in.

 

Here's how:

 

  1. Use the Gear icon, then go to Feedback.
  2. Enter your suggestion(s) in the Have feedback? window.
  3. If necessary, attach a file with your Camera icon.
  4. Select Next.

 

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

 

I've also included a detailed resource about working with QuickBooks Bill Pay which may come in handy moving forward: Learn about QuickBooks Bill Pay

 

I'll be here to help if there's any questions. Have a great Wednesday!

KBurden
Level 2

Copy of canceled check in new QuickBooks Bill Pay

I have submitted this in QuickBooks through the feedback option multiple times.

Griffin Admin
Level 1

Copy of canceled check in new QuickBooks Bill Pay

Zack has there been an update to this as a requirement for GDOT projects, GC contractors over GDOT projects must submit a copy of cancelled check as part of prof of payment for the project?

Archie_B
QuickBooks Team

Copy of canceled check in new QuickBooks Bill Pay

Hi there, Griffin Admin.

 

I understand your need for a copy canceled check, especially if it is required for GC contractors working on GDOT projects.

 

However, QuickBooks Bill Pay currently does not provide the option to obtain a copy of a canceled check. We also don't have a specific timeframe for when this feature will be put in place or added to QuickBooks Bill Pay.

 

Furthermore, to ensure that our Product Development team is aware of the need for the feature to obtain a copy of a canceled check within QuickBooks Bill Pay, I encourage you to provide feedback directly inside your QuickBooks.

 

Like this:

 

  1. Go to the Gear
     
    icon, then Feedback.
  2. Enter your comments or product suggestions.
  3. Then click on Next to submit.

 

Your feedback is valuable, and we appreciate your assistance in improving our services to better meet your needs as a general contractor working on GDOT projects. You can also track feature requests through our website: QuickBooks Online Feature Requests.

 

For more information about QuickBooks Bill Pay, check out this link: Learn about QuickBooks Bill Pay.

 

Feel free to come back to this Community thread for any follow-up questions or other concerns about Bill Pay. Have a wonderful day!

4Gal
Level 10

Copy of canceled check in new QuickBooks Bill Pay

@KBurden 

You should consider having a free billing management app to integrate with QBO. For standard checks, they are not able to provide proof of receipts because there is no tracking on these types of checks. Buy you should consider their another option sending highly sensitive checks as expedited. This will provide you with a tracking number to verify when the check has been delivered. 

4Gal
Level 10

Copy of canceled check in new QuickBooks Bill Pay

@Griffin Admin 

You should consider having a free billing management app to integrate with QBO. They can provide the payor with the deposited check image. This is not viewable within the dashboard, however, you can reach out to their support team easily to request the canceled check.

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