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shanayoung1904
Level 1

Correcting an incorrect reconciled item - that should have been matched originally

Hi, I am new to Quickbooks Online. I reconciled a deposit and expense that I should have matched so these entries were duplicated on the bank register. In reconciling the bank statement, I ticked the deposit and expense that I had manually processed instead of the transactions already processed (via sales/accounts receivable and bill payment/accounts payable). I finished the reconciliation and noticed on the bank reconciliation report that while statement ending balance was correct, the register balance was out by these amounts which also reflected as uncleared items. I then deleted the deposit and made the expense void. When I go to reconcile, the pop up message says, the "Ýour account is not ready to reconcile yet" and the opening balance is out by the difference. Please can you you advise how I can correct this? Thank You so much.

Solved
Best answer January 19, 2021

Best Answers
Catherine_B
QuickBooks Team

Correcting an incorrect reconciled item - that should have been matched originally

Hello there, shanayoung1904.

 

Looks like you've deleted the duplicates after you've reconciled the account. You'll want to manually reconcile the correct transactions so your balances will post correctly. Let me show you how: 

 

  1. Go to the Accounting menu and select Chart of Accounts.
  2. Look for the bank and select View register
  3. Locate the deposit first and select it. 
  4. Repeatedly click the field under the reconcile status column until it shows as R (reconciled).
  5. Click Save. Then, do the same thing for the deposits. 

Feel free to look into this article that will help you reconcile an account in QuickBooks Online

 

Keep me posted if there's anything else that you need help with. Have a great day!

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4 Comments 4
Catherine_B
QuickBooks Team

Correcting an incorrect reconciled item - that should have been matched originally

Hello there, shanayoung1904.

 

Looks like you've deleted the duplicates after you've reconciled the account. You'll want to manually reconcile the correct transactions so your balances will post correctly. Let me show you how: 

 

  1. Go to the Accounting menu and select Chart of Accounts.
  2. Look for the bank and select View register
  3. Locate the deposit first and select it. 
  4. Repeatedly click the field under the reconcile status column until it shows as R (reconciled).
  5. Click Save. Then, do the same thing for the deposits. 

Feel free to look into this article that will help you reconcile an account in QuickBooks Online

 

Keep me posted if there's anything else that you need help with. Have a great day!

shanayoung1904
Level 1

Correcting an incorrect reconciled item - that should have been matched originally

That's awesome - thank you so much.  Appreciate you responding so promptly.  

 

kandyjk
Level 1

Correcting an incorrect reconciled item - that should have been matched originally

I did this and it still shows off???

Kurt_M
QuickBooks Team

Correcting an incorrect reconciled item - that should have been matched originally

Thanks for joining the thread, @kandyjk. Let's work this out so you can proceed to finish your reconciliation in QuickBooks Online (QBO) Us.

 

Before we proceed, can you tell me more about your concern? Did you receive any error promptly after you've manually unreconciled a transaction? This way, I'll be able to provide you with a suitable resolution to your concern.

 

Don't hesitate to leave a comment below. I'll make sure to get back to you as soon as possible. Stay safe!

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