Creating a new company but password field won't accept any characters.

Which QB Desktop year version do you have?

Can you access your CAMPS as the Primary Contact and find your license code there?

Hi there, azacdoc. 

I'm sorry you're encountering an issue adding the email address and password field while creating a new company. 

To better assist you, please provide some additional details. Aside from dark blue, and won't accept anything in the field. Did you receive any error messages when you attempted to enter the email address and password? If so, what do they say? Also, have you tried entering various characters, including letters, numbers, and special symbols, to see if they are accepted? 

Any additional details you can provide would be greatly appreciated. With this information, I can give you the best possible solution. Please provide further details or screenshots of which part or window you have difficulty entering your email address. This will help me understand your situation better. Have a great day!

No error shown.  The field is really just dark gray and won't allow me to enter the admin password so I can't create a new company.  Nothing else to report about it.  

Hi Azacdoc,

Thank you for posting here in the Community. I'm here to help you create a company file in QuickBooks Desktop.

Since you're unable to proceed, the issue may be related to damaged data. However, you can perform some basic troubleshooting to isolate and fix the problem regarding the field.

I suggest you start by updating QuickBooks Desktop to the latest release. Aside from improving the performance of the software, this process also fixes common and complicated errors automatically.

Here's how:

1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select the updates you want to include.
4. Put a checkmark on the box beside Reset Update.
5. Hit Get Updates.
    

    

6. Close and re-open QuickBooks.

Once updated, let's proceed with running the Verify Data and Verify Rebuild tools. These features in QuickBooks will help self-identify data issues within a company file and self-resolve them using Rebuild Data. 

To run Verify Data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Data.

Next, please run the Rebuild Data option through these steps:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Rebuild.

After following the solutions above, please restart your QuickBooks and create a new company file again.

You can also check this article for more details about how to use the QuickBooks Tool Hub to repair QuickBooks: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Keep us posted if you need anything else regarding creating a new company file. We'll be around to lend a hand. Have a great day!  

@azacdoc 

The same question.

Can you access your CAMPS as the Primary Contact and find your license code there?

I don't know what CAMPS is but I have my license code.  It's Desktop Pro 2021.  

Those are the only details I have to share, other than it's Desktop Pro 2021.  Can't move forward without being able to enter the admin password into the field.  Keep in mind, I'm creating a new company.  I can access my current company just fine.  

@azacdoc 

https://camps.intuit.com/

Can you access it and find your license code there?

Yes I can.

Can you open the sample file?