Credit Card Dates Change After Entry On QB for Mac

Hey there, @Scottman.

I'd be glad to share with you some troubleshooting steps to help rectify the issue and record your credit card charges. To start with, let's run the Verify and Rebuild tools to find the most common data issues in your company file and fix them. 

Here's how to verify your company file data:

1. Go to the File menu, then select Utilities.
2. Click Verify Data and select OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file.

Once you've verified your data, you can rebuild your company file to address any errors or data damage that's been identified. Simply follow the instructions in the "How to rebuild your company file data" section for further guidance: Verify and rebuild data in QuickBooks Desktop for Mac.

Before you begin, be sure to backup your company file.

To learn what's new and improved in the latest updates to QuickBooks Mac Plus 2024, you can check this article: Release Notes for QuickBooks Mac Plus 2024.

If you have any additional questions about recording credit card charges in QuickBooks for Mac, feel free to ask in this thread. I'm here to help you further.

Reymond,

Thanks for the quick response. I ran the verification with no errors found. A rebuild was not done. I then entered more data and found the problem remains.

Any other thoughts?

Thanks, again.

Hello, Scottman.

I appreciate you for following the troubleshooting steps shared by my colleagues above. Since the issue persists, I suggest reaching out to our customer support team. They have the tools to open your account and are equipped to handle various issues and provide detailed solutions to your problems. 

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Choose either to chat with us or Have us call you.

I want to help you make the most out of QuickBooks for your business. To manage your account, check out related articles here: View all help QuickBooks for Mac US. 

For future reference, I’ve added these articles in case you’ll want to pull up some reports in QBDT that can give you a snapshot of your business: 

• Customize reports in QuickBooks Desktop
• Understand and Create reports

You can always reply or contact us again if you need anything else to help with your QBDT for MAC-related tasks. We're always here to guide and assist you whenever you need help. Keep safe always, and have a good day!

We're having the exact same problem, and would prefer support on this forum.  Is that forthcoming?  Thanks very much!

I understand the importance of accurate data entry, @ArtInk. Thank you for bringing this to our attention. 

As of now, we haven't received any reports about dates of credit card entries or transactions being unilaterally changed to another date using QuickBooks Mac.

Before you begin, make sure to backup your company file and update QuickBooks for Mac to the latest release.

Here's how to manually backup your company file:
 

1. In QuickBooks, Click File then Back Up.
2. Choose the folder to store your backup.
3. Select Start Backup.

Here's how to update your QuickBooks Mac:

1. From the QuickBooks dropdown, select Check for QuickBooks Updates.
2. If a newer version is available, Click Install Update.
3. When prompted, Choose Install and Relaunch.
4. When the update is complete, QuickBooks for Mac automatically opens.

ReymondO, my colleague, has provided steps on how to utilize the Verify and Rebuild tools to find the most common data issues in your company file and fix them.  

Contacting our support team is the best option if the problem continues. If they believe there is a general problem, they can initiate an investigation or escalate your file to our Data Services team. Once it is resolved, you will receive notification.

The following articles provide a comprehensive overview on managing transactions in QuickBooks Desktop for Mac:
 

• View and edit transactions in QuickBooks Desktop for Mac
• Add and match transactions in QuickBooks Desktop for Mac

Please don't hesitate to contact our team again if you need further assistance with managing your credit card transactions. I'll be available to assist you in any way possible

I never did receive a solution but am now seeing normal date input. Don't know why and couldn't tell anyone anything of how it came about. Call me still confused but moving on.