Hello! We recently had to get a new pin pad. It is working great but if someone wants to use a debit card as credit the pin pad makes them either enter a pin or the staff will have to manually enter the card number. Is there a way to set the pin pad to accept a debit card as credit?
Hi - I just changed to Intuit Merchant Services and have my equipment set up in my three stores. The new PIN pads are NOT prompting customers to enter PIN, regardless of dollar amount of sale. When I look at the Workstation Preferences under PIN pads, there is no box to check to require entry of PIN when possible. I want my customers to run debit transactions as debits in order to receive the lower processing rate. Please help.
Hi- I am having the same problem as the original poster, except our pin pad is not new. It was working normal on Saturday, and overnight it switched that customers have to enter a pin even when wanting to run it as credit. I have already changed the preference so it does not force a pin, but it is still forcing a pin on some cards. I have called QuickBooks tech support with NO help what so ever. Is there any way to change this setting on the pin pad? or a way to bypass the pin option?
Note: we have a server computer and a workstation computer. The server computer has the pin pad that will make customers enter pins, where the workstation pin pad will let a customer run their card like normal. They are the exact same pin pad running on the same version, and were bought at the exact same time.