United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
RweHavingFunYet
Level 1
posted
‎October 12, 2022 07:50 AM
last updated ‎October 12, 2022 7:50 AM

Credit error

I've created some kind of weird credit error that I don't know how to reverse.  Here is a screenshot:Screenshot 2022-10-12 094516.jpg

 

I revised the CM that was applied to this invoice and it created this nightmare and ADDED a negative payment of $500.14 causing the invoice to increase.  Now I'm scared to do anything with it as it may create another nightmare.  Any solution?

Solved
Reply Join the conversation
Best answer October 12, 2022
Solved

Best Answers
Kurt_M
QuickBooks Team
QuickBooks Team
‎October 12, 2022 11:03 AM

Credit error

Thanks for getting back in the thread, @RweHavingFunYet. I'm here now. Let's work this out so you can get rid of the credit error and complete your tasks in QuickBooks Desktop (QBDT).

 

Before anything else, may I ask if you've already tried deleting the credit memo? If not, I recommend deleting the credit memo to fix this. You can delete a credit memo by performing these steps:

 

  1. Access your QuickBooks Desktop company.
  2. Go to the Customers tab, and then select the customer.
  3. In the Transaction tab, locate the credit memo and then click on it.
  4. Click the Delete icon, and then hit Ok

 

Once done, recreate and reapply it to the invoice. This time, you'll want to ensure to apply it correctly to prevent any issues from happening on your end. See this article for more information: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

If the issue persists, I'd suggest performing the Verify and Rebuild feature to ensure there's no data issues in your QuickBooks Desktop company file. Visit this article for further guidelines: Verify and Rebuild Data in QuickBooks Desktop.

 

In addition, here's an article in case you'd like to give your customers a refund for their credit card payments: Void or refund customer payments in QuickBooks Desktop.

 

You can also check this page about attaching documents to transactions: Attach documents to transactions in QuickBooks Desktop.

 

@RweHavingFunYet, if you need further assistance with this, feel free to get back to me anytime. You can also post here again if you have any additional QuickBooks-related concerns. It'll be my pleasure to help you out again. Stay safe.

View solution in original post

Reply Join the conversation
3 Comments 3
MariaSoledadG
QuickBooks Team
QuickBooks Team
‎October 12, 2022 08:52 AM

Credit error

Thanks for the screenshot. Let's fix the credit error that you're getting, RweHavingFunYet.

 

Credit Memos reduce invoice and account balances. Usually, by applying one or more credit memos to invoices with positive balances, you can reduce the invoice balances in the same way that applying a payment to an invoice. You'll want to unapply the credit from an invoice if it was wrongly applied. Here's how:

 

  1. To display the transaction history, press Ctrl + H.
  2. Double-click the invoice and select Apply Credits.
  3. On the Previously Applied Credits window, clear the selection for credit.
  4. On the Apply Credits window, select Done.
  5. On the invoice, select Save and Close.

 

Once done, try applying it again to the correct invoice.  In addition, QuickBooks has three different bank feed modes available. Learn how each displays and handles transactions differently when making a match. I've got this article for you to read: Add And Match Bank Feed Transactions In QuickBooks Desktop.

 

Reach out to us if there's anything else that you need help with when applying a credit memo to an invoice. We're here to help you all the time.

Reply Join the conversation
RweHavingFunYet
Level 1
‎October 12, 2022 09:30 AM

Credit error

That's not an option. :( 

apply credits.jpg

Reply Join the conversation
Kurt_M
QuickBooks Team
QuickBooks Team
‎October 12, 2022 11:03 AM

Credit error

Thanks for getting back in the thread, @RweHavingFunYet. I'm here now. Let's work this out so you can get rid of the credit error and complete your tasks in QuickBooks Desktop (QBDT).

 

Before anything else, may I ask if you've already tried deleting the credit memo? If not, I recommend deleting the credit memo to fix this. You can delete a credit memo by performing these steps:

 

  1. Access your QuickBooks Desktop company.
  2. Go to the Customers tab, and then select the customer.
  3. In the Transaction tab, locate the credit memo and then click on it.
  4. Click the Delete icon, and then hit Ok

 

Once done, recreate and reapply it to the invoice. This time, you'll want to ensure to apply it correctly to prevent any issues from happening on your end. See this article for more information: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

If the issue persists, I'd suggest performing the Verify and Rebuild feature to ensure there's no data issues in your QuickBooks Desktop company file. Visit this article for further guidelines: Verify and Rebuild Data in QuickBooks Desktop.

 

In addition, here's an article in case you'd like to give your customers a refund for their credit card payments: Void or refund customer payments in QuickBooks Desktop.

 

You can also check this page about attaching documents to transactions: Attach documents to transactions in QuickBooks Desktop.

 

@RweHavingFunYet, if you need further assistance with this, feel free to get back to me anytime. You can also post here again if you have any additional QuickBooks-related concerns. It'll be my pleasure to help you out again. Stay safe.

Reply Join the conversation
Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us