Customer refund and return items to inventory?

Hello, CarlsCar.

Thank you for visiting our community. We're here to help you record the transaction.

To accurately record the customer refund in cash and ensure that your financial statements in QuickBooks Desktop are up to date follow these steps below:
 

1. Open QuickBooks Desktop and go to the Customers menu.
2. Select Create Credit Memos/Refunds from the drop-down menu. 
3. From the Customer:Job dropdown, select your customer.
4. Enter the items you're giving a credit for, then select Save & Close.
5. Next, go to the Customers menu again and select Receive Payments.
6. Choose the customer you created the credit memo for and apply the credit memo to the appropriate invoice or sales receipt.
7. On the payment screen, select Refund the amount to the customer and choose Cash as the payment method.
8. Enter the amount of cash refunded to the customer and save the transaction.
    

To return the items to your inventory in QuickBooks Desktop after a customer refund, follow these steps below:
 

1. Open QuickBooks Desktop and go to the Vendors menu.
2. Choose Enter Bills if the original transaction was a bill, or "Write Checks" if it was a check. Fill in the vendor information related to the items.
3. Head to the Items tab at the bottom part of the bill or check window.
4. List the items that are being returned into your inventory.
5. Ensure that each item has a negative quantity entered. This indicates that the items are going back into your inventory.
6. If the items have a cost associated with them (the amount you originally paid for them), ensure that this is reflected accurately.
7. Save this transaction.

You can also check this article to void or refund customer payments in QuickBooks Desktop.

For future reference, click this article to add, edit, and delete items in QuickBooks Desktop.

Thank you once again for visiting our community, if you have further questions, I'm here to assist.