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Best answer January 14, 2021
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I’m here to help you record this customer refund in QuickBooks, @ledoffice.
Thanks for reaching out to the Community. QuickBooks Desktop makes it easy to give money back or credit to your customers.
To enter a refund in the program, you’ll want to create a credit memo then choose Give a refund. As this is how to handle the said credit. Here’s how:
- Go to the Customers menu, then select Create Credit Memos/Refunds.
- From the Customer:Job drop-down, select your customer.
- Enter the items you're giving a credit for, then select Save & Close.
- In the Available Credit window, choose Give a refund.
- Enter the necessary information, then press OK.
You might want to visit this article about recording refunds received from a vendor in QBDT. It has recommended steps depends on the scenario.
I'll be happy to help if you need any further assistance with this refund matter or anything else. Just leave me a message, and I’ll make sure to get back a soon as I can. Have a great day!
I’m here to help you record this customer refund in QuickBooks, @ledoffice.
Thanks for reaching out to the Community. QuickBooks Desktop makes it easy to give money back or credit to your customers.
To enter a refund in the program, you’ll want to create a credit memo then choose Give a refund. As this is how to handle the said credit. Here’s how:
- Go to the Customers menu, then select Create Credit Memos/Refunds.
- From the Customer:Job drop-down, select your customer.
- Enter the items you're giving a credit for, then select Save & Close.
- In the Available Credit window, choose Give a refund.
- Enter the necessary information, then press OK.
You might want to visit this article about recording refunds received from a vendor in QBDT. It has recommended steps depends on the scenario.
I'll be happy to help if you need any further assistance with this refund matter or anything else. Just leave me a message, and I’ll make sure to get back a soon as I can. Have a great day!
Hello there, @littlegreekgirl.
I appreciate you chiming in the thread. I'll gladly add details on how to refund and charge a restocking fee within the invoice in QuickBooks Desktop.
We can refund the money to the customer if we receive payment for the entire invoice amount. However, we can edit or void the customer's invoice and create a new one.
Here's how:
- Go to the Customers menu and select Customer Center.
- Select the customer in the Customers & Jobs list. Click Show in the transactions pane and click on Invoice in the drop-down list. Double-click the invoice to open it.
- Go to the Transactions tab if you do not know the customer's name. Select Invoices in the Transaction Types list and locate the invoice you want to void. Double-click the invoice to open it.
- Go to the Edit menu and select Void Invoice. Click Save to zero out the entire invoice and add a Void stamp to it.
We can also include a restocking in the invoice fee for the amount to be charged. We just have to add a negative sign on the amount.
Follow the steps below:
- From the Invoice, choose Add New.
- Fill out the field in the Item Type, Item name, Description, Amount, and Account.
- Click OK.
4. Next, tap the amount and add a Negative (-) sign. This will automatically deduct from the total amount of the invoice.
5. Hit Save.
I also suggest reaching out to your accountant to help you locate the exact account for the restocking fee.
I've also include this article for the detailed information on how to create invoice in QuickBooks Desktop. It also consist steps how to add customer job.
Moreover, QuickBooks Desktop offers a variety of reports to meet the needs of your business. A report is a set of instructions used by the program to display information from your company file. Want to create your sales report? Get it from here: Understand Report.
Fill me in if you need to track your transactions. I'd be happy share them with you.
