Customers name is not appearing when I preview or print the invoice.

This can be a temporary browser issue. Let's go through some troubleshooting steps together, Ecarrillo.

Since the customer names are not appearing on invoices, I suggest checking the browser. Lets start by accessing your QBO account through a private or incognito browser window. Using a private window helps ensure that no cookies or cached data interfere, which can resolve issues caused by stored data.

You can save time by using one of the following keyboard shortcuts:
 

• Google Chrome: Ctrl + Shift + N
• Safari: Command + Shift + N
• Mozilla Firefox: Shift + CTRL + P
• Microsoft Edge: Ctrl + Shift + N

If it works fine in the private window, please go back to your original browser and clear its cache to start fresh. Additionally, you can try using another supported browser.

If issue persist, I recommend reaching out to our Live Support Team. They have the tools needed to identify and further investigate the root cause of the problem.

Moreover, please feel free check out this helpful article on how to record customer payments in QuickBooks: Record invoice payments.

We are dedicated to ensuring that your experience with recording and receiving customer payments in QuickBooks Online is as smooth and hassle-free as possible. If you require further assistance, please feel free to leave a comment below. Take care!

When viewing/editing the invoice, does the customer's name appear in the address box? If not, then that's why it doesn't print.

The address box should include the full address, including the recipient's personal name and/or company name, not just the street/location part of the address, like this: