customizing an invoice

Hi there, @FajitaShorty.

I understand this is new to your end, so let me share some insights about customizing an invoice without showing the Product/Service names. 

QuickBooks Online gives you the tools to create personalized and professional-looking invoices. 

Here's how to customize your invoice without showing your Product/Service names.

Step 1: Create a new template.

1. Go to Settings ⚙ and then select Custom form styles.
2. Select New style.
3. Select the type of form you'd like to create a template for.

Step 2: Customize the appearance.

Let's start with the layout and the design. You'll see a preview of the changes in the template as you make changes.

1. Select Design.
2. Give your template a name.
3. Select Change up the template to choose a layout. These layouts are fixed. Note: If you plan to use Stock Keeping Units (SKUs) or create progress invoices, use the Airy new design.
4. Select Make logo edits to adjust or hide your logo.

Step 3: Customize the info on your forms.

There are several options for customizing the details of your forms.

1. Select Content.
2. Select the table on the sample form to start editing that section.
3. Select the checkmarks next to the fields you want to display on your form. 
4. Uncheck the Product/Service box.
5. Whenever you're ready to save your changes, select Done.
6. At the Drop-down arrow, select Make Default.

Here is the photo for your reference: 

Moreover, I'll be sharing the following resources to help personalize and manage your invoices in QBO:

Convert an estimate into an invoice in QuickBooks Online.

Record invoice payments in QuickBooks Online.

If you require additional guidance, please don't hesitate to respond to this message. Keep safe!

Thank you, Ill try this out later today!

I followed your directions but the item sis still visible on the invoice. Perhaps I'm still using an old template, is there a way to check?

Here's a screenshot, 4pc1 is the kind of code I don't want clients to see.

I see that you tried to exclude the Products/Services in your invoice, FajitaShorty. Let me share some steps that can help you.

Since you already followed what @Shania_C said but still you weren't able to exclude it from your invoice, I suggest that you Clear the cache and cookies to fix the issues. If it continues, you can use a private browser.  

Here are some shortcut keys that will route you to a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

If the issue persists, I recommend calling our Online Team Support so that they can help you further and investigate this matter. Kindly follow these steps to initiate contact with them:

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule appointment, or Chat. 

If you already receive a payment from your invoice, you may use this article as a guide to record the payment of your customer: Record invoice payments in QuickBooks Online.

You're always welcome to reply to my post whenever you have further concerns or information regarding customizing your invoice. I'm here to assist you with your concerns. Stay safe.