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Frequent Explorer *

Date on reports

Hi I'am using Quickbooks for Mac 2016.

When a open a report for example trial balance and  I want to enter the dates in the boxes From  and To and I type a date in the From box and tab to go to the To box it clears the To box but the cursor do not stay in the To box. You have to tab twice to get back in the To box.

Some times when I in the trial balance or other reports just looking to some figures suddenly the date in the From box change without any notice. So I didn't change anything.

 

Can someone help me with this problem?

 

Leo Werleman

 

2 Comments
QuickBooks Team

Re: Date on reports

Thank you for posting here in the Community, @Leo Werleman.

 

We haven't received similar reports about the dates on some reports. Let's try to update your QuickBooks for Mac.

 

Sometimes, issues might arise because the version you're using is outdated. You can update your version to the latest release to isolate the issue. 

 

There are two options in updating your QuickBooks. First is to update it directly from QuickBooks. Here's how:

  1. Go to the QuickBooks Desktop menu and select Check for QuickBooks Updates.
  2. If a newer version of QuickBooks Desktop is available, click Install Update.
  3. When prompted, click Install and Relaunch. When the update is complete QuickBooks Desktop for Mac will automatically open.

Also, you can manually update your QuickBooks by following these steps:

  1. Uninstall QuickBooks for Mac. 
  2. Reinstall the latest version. 

If you're experiencing the same issue, you'll need to rebuild your company's data. Let me show you how:

  1. Go to the File menu, then select Utilities and Rebuild Data.
  2. On the QuickBooks Information window, select OK.
  3. Follow the prompts to save a backup. Note that when your computer displays QuickBooks is not responding, but you're still able to move your cursor, rebuild is still ongoing. 
  4. Select OK when you see Rebuild has completed.

You may find these article handy:

Fill me in on how this goes. If you have any other question, I'll be here to assist you.

Established Community Backer ***

Re: Date on reports

Does it work if you use your mouse instead of the tab key?

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