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golfgirlks
Level 1

Decimal points in invoice numbers on QB Desktop

Since early July, my QB 2020 Desktop has started putting random decimals on the end of invoice numbers. Today I made 3 invoices and it numbered them 1276.25, 1276.26, 1276.27. 3 different customers 

2 Comments 2
LieraMarie_A
QuickBooks Team

Decimal points in invoice numbers on QB Desktop

Hi there, @golfgirlks

 

You may have accidentally added two decimals on the first invoice. As you create a new invoice, it will automatically increment that number. Not to worry, you do have the ability to alter this sequence. You can edit them and ensure to enter their correct sequence number.

 

The steps below will help you accomplish this:

  1. Go to the Customers menu and select Customer Center.
  2. Select the customer's name from the list.
  3. In the Transactions tab, double-click Invoice #1276.25.
  4. Modify the invoice number.
    Capture.PNG
  5. Click Save & Close.
  6. Repeat steps 3 through 5 for the other invoices.

 

The next time you create an invoice, make sure to assign its correct number. After that, the counter will start immediately on the following number.

 

Otherwise, a part of your QuickBooks Desktop data may also have been damaged. This causes the program to randomly add decimal places on the invoice numbers.

 

You can run the Verify/Rebuild toolVerify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

 

Follow the steps below on how to verify data:

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
    1.JPG
  4. Click OK when you see the message, QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Next, here's how to rebuild data:

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
    2.JPG
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK when you get the message, Rebuild has completed and proceed to the next step.
  6. Run Verify Data again to make sure there's no error.

 

Then, update your QuickBooks Desktop to the latest release from our official website. 

  1. Go to the Downloads & Updates page.
  2. Click the standard setup link.
  3. Select the country, product, & version and click the Search button.
  4. Click the Get the latest updates link.
  5. After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
  6. Follow the prompts on the screen to install the updates.
  7. Restart your computer after the update is installed successfully.

 

I've also included here a guide on resolving any possible data issues you may encounter in the future: Fix data damage.

 

I'm only a post away if you have any follow-up questions about managing invoices. Wishing you and your business continued success.

LieraMarie_A
QuickBooks Team

Decimal points in invoice numbers on QB Desktop

Hi @golfgirlks,

 

Hope you’re doing great. I wanted to see how everything is going about updating your invoice numbers. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead.

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