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Oystercopy
Level 1

Defective software...

Been a QB subscriber for about 25 years. In all that time, the software has retained many of its glitches, which makes me very nervous to try to trust Intuit going forward (I never have actually trusted them, but they're obviously good at increasing the price of the software without any accountability towards fixing the issues with it). Just as one example, each time we go into the payroll section to write a new paycheck, the date ALWAYS defaults to a different month/pay period that we are in. This has to be constantly monitored, even though I pay hefty fees for the software each year. This problem has followed us for (at least) 10 years that I'm aware of.

 

I also, for some unknown reason, can no longer use the "Notes" section in a customer's profile, to put notes in that might be of relevance later. We used to be able to do this, but no more.

 

The price of the software has increased every year, for no reason whatsoever, yet I don't feel like I get good value out of it at all. So, now, in order to continue to trust Intuit if I want to migrate to the online software, I have zero confidence in their ability to put out a good product. Its basically extortion, every single year. What guarantee do I have that all their "encryption" that they claim they have is actually going to work online? Once I put my business out there in the "cloud", I'm risking everything about the propriety of my information staying secure. This company, as many companies before it, can be hacked and all mine (and my customer's) personal data can be compromised.

 

Thank  you to whomever responds with some plausible answers.

10 Comments 10
4Gal
Level 11

Defective software...

Do you run QB Desktop for single user and no payroll?

Oystercopy
Level 1

Defective software...

Yes, I believe its single user. And I mentioned that I use payroll all the time. It just doesn't work right and I've had a subscription to the payroll since the beginning as well.

MelroseV
QuickBooks Team

Defective software...

I can see how things can be confusing about the product, Oyetcopy. Now, I want to assure you that I'm here to clarify things about QuickBooks (QB).

 

Here at Intuit. we always ensure that your information is secure. We utilize industry-recognized security measures and virus safeguards to protect your financial data. This includes password-protected sign-ins, firewall-protected servers, and encryption technology.

 

Additionally, check these references for other information about the privacy and security of QuickBooks to get know more about it:

You can always ask your question about the QuickBooks Desktop here by hitting the Reply button or starting a new thread. I'll be around to lend a hand. Keep safe!

Oystercopy
Level 1

Defective software...

Have you ever noticed that every company operating in the cloud has "next level encryption", yet they all get hacked one after another?

 

No confidence in your answer, because you're just repeating what the company tells you. No offense, but sorry, not buying it.

4Gal
Level 11

Defective software...

How many employee do you need to manage?

Oystercopy
Level 1

Defective software...

Less than 5, but what's the relevance of that, Gal?

4Gal
Level 11

Defective software...

The relevance? If you still trust Intuit, switch to QB Desktop Enterprise Gold. You can purchase a new license thru selected partners to get a perpetual discount for renewals

 

Pro+QBD Payroll vs QBD Ent Gold.jpg

 

Otherwise, switch to another accounting program immediately. Start from scratch to lower your conversion  cost. You can use the trial version to access your historical data for good.

Oystercopy
Level 1

Defective software...

I don't see any explanation of the cost of the cost of Enterprise Gold vs. the cost of paying for the desktop software for another year? I just got some kind of email from Intuit that my desktop version is going to $649 for the year (not sure if that includes Payroll), but that's certainly cheaper than the $1400 per year that you proposed here?

Oystercopy
Level 1

Defective software...

I don't know why the recommendation is to go to Enterprise Gold at $1400/year, when I just got an email from Intuit that the cost for Desktop will be $649 for the year? (not sure it that includes payroll?).

4Gal
Level 11

Defective software...

@Oystercopy 

$649 is the renewal rate for QB Desktop Pro Plus for single user, exclude QB Desktop Payroll. Log in to your CAMPS to check your license renewal due date. It's possible that your QB Desktop Payroll renewal date is different.

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