Deleting a chart of account items vs making inactive

This isn't the kind of experience we want to leave you with, @AllisheaB.

I'll share some information about creating a sub-account. At the moment, you'll have to create a sub-account with the same account type as with the parent account.

As a workaround, you'll want to change account type of your COGS account to expense and then make it a sub-account to the expense account. 

Here's how:

1. Go to Accounting.
2. Choose Chart of Accounts.
3. Select the sub-account and then tap the arrow under the Action column.
4. Click Edit.
5. Make the necessary changes and make sure to mark the Is sub-account box.
6. Click Save and Close.

With the above steps you're able to sync QuickBooks Online (QBO) with your forecasting software.

For more information about the chart of account, please check the links below. It contains details about the chart of accounts, why it's important, account types, and detail types.

• Learn about the chart of accounts in QBO.
• Learn about the account types and detail types in QBO.
• Create a subaccounts in your chart of accounts in QBO.
• Cost of Goods Sold QuickBooks Blog.

Please let me know if you have other questions about sub-accounts. I'm more than happy to answer them for you. Take care and have a good one.

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@AllisheaB wrote: myindigocard

We have been working with Intuit support for a couple of weeks to get something resolved from the backend with no luck. We have a client with an older QBO account. Issue: QBO will not sync with our forecasting software due to a corrupt COA issue within Intuit. The parent account is an expense, and the sub account is a COGS account. Our forecasting integration will not let us sync the QBO file over due to the mismatch in account type. We cannot fix the sub account in Intuit due to mismatch info and we can't change the parent account due to mismatch of sub account so it's a constant loop that can't be fixed on our end. We have escalated it with Intuit a few times, spent countless hours trying to resolve, but in our experience, we don't think they will get it resolved. As it is a corruption problem on Intuit's side, we are disappointed that they cannot either 1) delete the sub account 2) fix the mismatch loop issue so we can fix and resolve.

 

Does anyone have experience with this or have a helpful Intuit contact that would be able to help resolve? Any information you can provide would be greatly appreciated!

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You cannot permanently delete an account, except for merging one account into another. Making an account inactive doesn't remove its transactions. Transactions associated with any deactivated (deleted) account stay intact. You can't edit a transaction associated with an inactive account.

@ShiellaGraceA, COGS has a special function that is not available in expense. Your workaround will mess up their books.

@AllisheaB I don't think intuit will create COGS for an expense. That has never happened ever since qb was born