Desktop Version: Suddenly, Save as pdf or print to pdf ( reconciliation report ) won't work.

I appreciate you for providing information about the troubleshooting steps you've tried, Zola. Here are some additional troubleshooting steps you can perform:

Reset Temp Folder Permissions

1. Press the Windows key + R to open the Run command.
2. Type %TEMP% and press Enter to open the temp folder.
3. Right-click on an empty space in the folder and select Properties.
4. Navigate to the Security tab and make sure all user groups and accounts have Full Control permissions.
5. Save the changes and attempt to save the reconciliation report as a PDF again in QuickBooks Desktop.

Test Your XPS Document Writer

QuickBooks relies on the XPS Document Writer to write PDFs. To confirm it’s working:

1. Open Notepad and type Test.
2. Go to File > Print, choose XPS Document Writer, and click Print.
3. Save the file to your desktop and check if it opens.
4. If you don’t see the XPS Document Writer, go to Control Panel, click Programs, then select Turn Windows features on or off and ensure Microsoft XPS Document Writer is enabled.

Update the Print Spooler Service

Issues with the Print Spooler service can also cause issues with saving or printing PDF files. Follow these steps to refresh it:

1. Press Windows key + R, type Services.msc, and click Enter.
2. Locate Print Spooler in the list.
3. Right-click Print Spooler and select Properties.
4. Set Startup Type to Automatic and click Apply and OK.
5. Right-click the service again and choose Start to restart it.

Create a New Template for the Form

If the issue persists, it can be due to the form or template itself. Here's how to create a new template for the reconciliation report:

1. Go to QuickBooks Desktop and access the affected report.
2. Create a new template and apply it to the report.
3. Save or print using the new template to verify if the issue is resolved.

For more information about the trouble shooting steps, please visit this article: Fix PDF and Print problems with QuickBooks Desktop

Also, this article provides an overview of how to keep the customization set on the report: Create, access, and modify memorized reports.

Let us know in the comment section if you need further assistance. Don't hesitate to click the Reply button below.

Thanks! I have a new computer and I had to actually check the box for The microsoft XPS Document Writer. Why do I no longer have the Adobe option?

Your new computer might not have Adobe installed, so it’s not showing as an option, Bluewaterbookkeeping66.

New computers often don’t come with Adobe Reader pre-installed. Microsoft XPS Document Writer is built into Windows, so checking that box made it available. To use Adobe, you can install it and set it as your default PDF handler.

On the other hand, you can also isolate this matter by making sure you can save and print from any other readers you have outside of QuickBooks, like Notepad. Here's how:

1. Select Start and browse to Notepad.
2. Enter some text and go to File, then select Print.
3. Choose the correct printer and hit  Print.

For more troubleshooting tips and recommended solutions, please see this article: Fix printing issues in QuickBooks Desktop.

If you need further assistance, feel free to reach out.