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Level 1

Did anyone have issues with ACH? error "system error"

I have recurring ACH payments set up and 28 customers have issues with ACH payments. Bank doesn't see request for us to make payments at all and QB says it's bank issues. Error message "system error" no code.
4 Comments 4
QuickBooks Team

Did anyone have issues with ACH? error "system error"

Let's fix this so that your ACH payment will go through without any error, stashenko12.


For now, we didn't receive reports about recurring ACH payments in QuickBooks Online (QBO). You can try deleting and recreating one of your payment transactions to see if you're getting the same result. 


If so, I suggest reaching out to our support team so they can help you check why is this happening. They have the tools to pull up your account in a secure environment.

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

However, if you're not getting issues with the ones you just recreated, it's possible it started with how you set up your ACH payments with your 28 customers. You'll want to make sure that you've correctly set up the transaction to prevent any issues along the way. 


You can also run and customize reports in QuickBooks Online to get the information that you need. 


Fill me in if you need further assistance with your recurring transactions. I'll always be right here to help you.

Level 1

Did anyone have issues with ACH? error "system error"

I tried to re-create it. nothing. i talked to customer support multiple times and they blame the bank. Bank doesn't see any requests from us at all. and they also ask for reason code - there is no reason code.  30 customers have the same bank and only 2 customers had their payment go through.... 



Did anyone have issues with ACH? error "system error"

I appreciate the steps you've performed to get rid of the error, stashenko12.


You'll want to ask your customer to check with the bank if there are any attempts for the payment. If none, I'd still recommend contacting our Payments Support Team to inform this issue. They have available resources to take a look into your account and can troubleshoot this for you. Please check out this link on how to contact them: Contact Payments Support


I've also added this commonly asked payment questions for additional guide and reference.


I'd appreciate it if you'd update me on how the call goes. I want to make sure your ACH payment go through without the error. You can post anytime here if you have any other concerns.

Fiat Lux - ASIA
Level 15

Did anyone have issues with ACH? error "system error"


Explore MP as the backup option




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