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toni.vogt
Level 2

Difference in backup restore

We just switched to QB Online Advanced.  We had to backup our QB and then restore.  The restored numbers are off from my original.  There is a $1200 bank balance, which I believe I can find.  But, my Balance sheet is off by almost $4,000,000.   I believe it has taken expenses for multiple years instead of my current information.   I am really at a loss as to how to fix this.   Can I just make an "adjustment" to get me back to correct for this year?     Not sure how to fix this.

2 Comments 2
AileneA
QuickBooks Team

Difference in backup restore

Hello, toni.vogt. 

 

I'll help clear things up for you why the Balance Sheet is off balance. Your total assets should match your total liabilities on your Balance Sheet. If your Balance Sheet isn't balancing correctly, you can troubleshoot the issue:

  1. Select each account on the report to see the transactions related to the balance of each account.
  2. You can start running the date range down by starting from year to date (YTD), and narrowing it down each month, until you have the date range narrowed to the day that the balance sheet goes off.
  3. From there, you can start to figure out what transaction is causing the balance sheet to be off and resolve the issue. 

 

You can refer to this article as well: FAQ: Basic troubleshooting for balance sheets

 

When you're in a situation where the Balance Sheet report is out of balance, you keep these articles for reference:

 

 

Let me know if you need further assistance by leaving a comment below. I'll get back to you as soon as I can. Stay safe!

toni.vogt
Level 2

Difference in backup restore

Thanks for the advice.   I am still working on it.

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