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Let's perform some basic troubleshooting steps, Despiritu.
Let's start by refreshing QuickBooks Online (QBO) after we've disabled the features under Accounts and Settings. Given that the system operates in a cloud-based setup, this ensures that all changes to data and features are properly applied.
See the illustration below on how to refresh your company:
If the location field is still appearing on your invoice, I suggest trying to access your company file through an incognito or private browsing window. Please know that accumulated cache and cookies in your browser can sometimes affect the system's performance.
You can use the following shortcut keys below:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it goes through, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also consider different supported browsers to optimize your experience with QuickBooks Online. It can often help improve performance and functionality: System requirements for QuickBooks Online products.
For a thorough guide on personalizing and adding specific information to your sales forms, refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Click the Reply button if need more assistance while handling your invoices in QBO.
