Disappointed in Support and Live Expert

I appreciate you for sharing your experience with our support team, Burt.  Let me share an alternative way to connect you with an expert to assist you with your concerns.

Before we proceed, could you please share more details about the issue you're experiencing? This way, we can provide the necessary assistance you need.

Also, any clarification about the expert assistance you've mentioned would be highly appreciated. This information will help us identify issues and enhance our support.

Moving forward, please be aware that during peak call times, our customer care team may take longer to respond with customers. With that, I recommend scheduling a callback with our experts so they can reach out to you directly without you having to wait on hold.

1. Login to your company.
2. Select (?) Help.
3. Enter your question in the search field to find Help articles, or:

• Choose Contact Us and select a topic to reach the appropriate expert.

For Plus, Essentials, and Simple Start users, our support team is available Monday through Friday from 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT. If you're an Advanced user, you can contact us anytime.

Also, you may contact us by calling the number attached to the Can't get signed in? section of this article: QuickBooks Online Support.

You can check out this article to learn more about the financial flow of your business: Run reports in QuickBooks Online.

Don't hesitate to reply to this post for more details regarding the concerns you're experiencing. The Community space has you back.

@SheandL 

RE: This isn't the service we want you to experience, burt.

Sure it is. It's exactly that Intuit delivers, and so - by definition - it is what you want the customer to experience.

If Intuit wanted to deliver something else - you would.

Also, it's Burt, not burt.