With my assistance, you can navigate this task to help you resolve invoices or receipts issues you're experiencing in QuickBooks Online, Maija. Rest assured, I'll provide methods to ensure your documents are captured and processed accurately.
Are you trying to send receipts or invoices to QuickBooks' specific email? Please note that this address is intended for Intuit's internal use and is unable to process external submissions.
Since you need to receive these documents, I recommend sending them to your email address to ensure you receive all necessary documents directly.
However, if you're referring to sending invoices to your customer, we can send a test invoice to your email. After sending it, check if you've received it in your inbox, junk mail, or spam folder.
If you encounter the same results, I recommend removing the customer's email from the invoice and reentering it again to ensure that it's accurate. You can also resend the invoice using an incognito window or use other supported browsers to further isolate the problem for your invoices and receipts.
On the other hand, if your customer isn’t receiving the invoices you're sending via QuickBooks Online after your successful tests, refer to this link on how to fix them: 3 solutions for when customers aren't receiving your emails.
Additionally, I'm adding this page to learn more about sending invoices from your Gmail address: Send invoices from your Gmail address FAQ.
Additionally, we have a knowledgeable team of experts ready to provide immediate support tailored to your business's unique needs. You may want to consider our QuickBooks Live Expert Assisted service to help you manage your customer transactions in QBO.
If you have any questions regarding your invoices, please reach out. The Community forum is available to provide guidance and support. Just leave a comment below, and we will assist you.
