<DocumentErrorResponse xmlns="http://schema.intuit.com/platform/document/v2"> I receive this error when I add an attachment to the client?

Any solution? I'm having the same problem.

Let's sort out your problem with adding attachments, Steve.

First, I'd like to know if you're using an app. If you're using one, you can use a browser to attach a file. However, if you're using a browser and can't make attachments, I suggest contacting our Customer Support Team so they can investigate this and provide further assistance. Here's how to reach them:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose to Have us call you to connect with us.

Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

You can also check this link to view the list of supported attachment file types: Add or delete attachments in QuickBooks Online.

Furthermore, I'll add this article to help you import transactions manually to QBO: Manually upload transactions into QuickBooks Online.

Comment below if you have additional questions about adding attachments. I'll be here to help. Have a great day!

I was told that this is a bug that the engineers are working on.  Not sure when it will be resolved.

I was told by QB customer service that there is a bug and that engineering is working on it, although they are unsure how long it will take.

Have they resolved this for you? Mine still remains an issue.

I know this has been very challenging for you, terri.

I've seen here that you've posted twice in this forum with the same issue. I'd suggest following the response provided by my colleague through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-attachments-in-qbo-app-stopped-....

If you have further questions or other QuickBooks concerns, please don't hesitate to reply in the comments below. We'll be around whenever you need help. Keep safe!

It is March 18th and this issue has still not been resolved.  I spoke with a customer service agent and she said she would do her best to look into the issue but has anyone found a solution of how to upload the receipt and not get the error message.  It does not seem to matter if I do snap a receipt or attach it from my desk top both ways give me error messages.  The strange part about that is it is not with every receipt just random ones.  It is making it hard for me to post receipts as I don't want to redo work I have already done and then bill a client for doing one task twice.  

We understand the challenges you've been facing with uploading receipts, especially when it involves billing clients, @jaxongroup. While our team is actively working on resolving the upload issue, there’s an alternative method you can use as a workaround. By emailing your receipts directly to QuickBooks Online, you can ensure smooth transaction management without delay.
 

While we continue to look into the underlying cause with uploading receipts, I recommend following up with our support team to get the latest updates on the progress. In the meantime, you can email your receipts directly to QuickBooks Online. This method can serve as a temporary solution until the error is resolved.

Follow these steps to guide you through finding the email address you need to use for sending your receipts.

1. Log into your QuickBooks Online account.
2. Navigate to the Transactions menu located on the left-hand side of the dashboard.
3. Click on the Receipts tab.
4. Locate the dedicated email address assigned for uploading receipts.
5. Use your registered email to send the receipts. Use these supported formats: PDF, JPEG, or PNG file.
6. Attach the files you wish to upload, ensuring each document doesn't exceed the size limit.

Once sent, these receipts should automatically appear under For Review. You can then categorize or match them to existing transactions.

If this workaround works for you, I recommend checking out the resource: Categorize transactions in QuickBooks Online to help you organize them. 

I hope this temporary solution assists you in managing your receipts without inconvenience until we resolve the issue at hand. Please feel free to maintain communication with me for updates. I'm right here if you need any more help with this process. Have a good one.