Hi there, Mary. Since the Community is a public forum and your issue involves account-specific details and a known bug, I recommend reaching out to our Live Support team.
They have the tools to securely access your account and provide a real-time update on the bug status.
Here’s how you can reach them:
- Go to the Help icon.
- Click Contact Us.
- Choose a way to connect with us.
Be sure to check our support hours to receive prompt assistance.
Let us know in the comments if you have additional questions.