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Anonymous
Not applicable

Does QuickBooks Realize its Phone System Does Not Work?

I have been trying to reach QB USA sales for the past week to hopefully get some answers on questions before I buy. If you dial the Sales number shown on the US web site [Removed phone numbers] you are greeted by a prompt that says if you are ready to buy but have questions, press 1. When you press 1 (or any other number, # or *) nothing happens. I've tried from multiple devices (landline, cell phone, Skype, my company VOIP system...). Same behaviour. Kinda remarkable that a company of this size does not have a functioning phone system.

4 Comments 4
Fiat Lux - ASIA
Level 15

Does QuickBooks Realize its Phone System Does Not Work?

Any specific questions?

Anonymous
Not applicable

Does QuickBooks Realize its Phone System Does Not Work?

I just posted this on its own but I'll paste here: Employee Expenses (intuit.com)

 

We are thinking of switching our accounting system to QuickBooks on-line and trying to decide whether we go with Plus or Advanced. One feature, Employee Expenses might make us go with Advanced but the info on how the employee expense feature works is pretty sparse. Currently, we use Certify. We have about 10 expense submitter employees. I’m wondering if QuickBooks can replace Certify altogether and streamline our expense management processes. I have some questions:
1) Do expense submitters count as users? What happens if you surpass 25?
2) What do the submitter employees use to record expenses? Is this the QuickBooks app or a web site?
3) Can expense submitters use the app/website to record mileage? Can we determine the mileage rate?
4) How are expenses actually submitted? One by one or do submitters prepare a monthly expense report? Each or of our submitters might have 30-50 (sometimes more) expense items. Are all these individually submitted one by one?
5) To whom are expenses submitted? Can we set up a specific person who will only have access to that approval feature?
6) Can expenses be rejected? Can the approver request additional information from the submitter before approving?
7) How are expenses reimbursed? Currently this is done in Certify using and ACH payment where we pay the entire expense report. 

 

Fiat Lux - ASIA
Level 15
JoesemM
Moderator

Does QuickBooks Realize its Phone System Does Not Work?

Hello there, @Anonymous.

 

I see that you've posted the same question twice, and the other one was already answered by my colleague JonpriL. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-employee-expenses/01/1183320#M102734.

 

In order to keep the conversation streamlined, I'm going to ask that you post any responses there.

 

Feel free visit the Community for more questions and I'll be happy to answer them for you. Stay safe!

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