The error you received is often related to a browser issue. Since you already performed basic troubleshooting steps and the issue persists, I recommend contacting our Live Support team directly. They can securely access your account and investigate the root cause of the problem.
When you contact them, tell them the exact error message you are seeing and the steps you've already taken to assist you directly.
Here's how:
- Sign in to your QuickBooks company.
- In the upper right corner of your screen, select the (?) Help icon.
- In the Search bar, type Contact Us.
- Select the Contact Us option and choose Callback to connect with an expert.
You can also check this article to know different support hours based on the product subscription you used: Get help with QuickBooks products and services.
Let us know in the comments if you have any other questions about QuickBooks.
