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Level 1

Drawer count in POS always short

I have troubles balancing the cash drawer after closing.


2 Comments 2

Drawer count in POS always short

Hi there, Curtster122.


There might be amounts that are taken out of your Cash Drawer that weren't recorded. Make sure to record any bank deposits to make sure there are no discrepancies at the end of the day.


It's also important that when running the Count Drawer report, make sure that the Starting Amount is correct.


In addition, you might need to physically recount the number of bills and coin type when reconciling your cash drawer. This is to reduce the chance of shortages and error when entering the amount of cash on hand in the register. 


Lastly, I would suggest reaching out to our phone support so they can help you review the shortage and help you make adjustments. 


Open this link and look for Intuit Point of Sale


Visit us anytime in the Community if you have other questions. We're always here to guide you.


Level 4

Drawer count in POS always short

There is a trick to this.

When you do the drawer count Enter the Opening amount.

Do the count.

Enter the leave amount, then hit the TAB key on the keyboard.

This forces POS to accept the Leave amount.

If you do not hit tab, it can decide to flip the leave amount back to the Leave from the day before, and it will drive you crazy.

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