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ccamden
Level 1

Duplicate invoices and PO's

Our system is sending out duplicate invoices and PO's from October of 2020.  They do not show in the system that they are sent.  How do I know what has been sent and stop this from happening?

 

4 Comments 4
Ethel_A
QuickBooks Team

Duplicate invoices and PO's

Welcome to the Community, ccamden.

 

I appreciate you reaching out to us with your concern about the duplicate invoice. 

 

I'll help you check on where you can find the sent invoices. You can check it under the Customer's tab, then click on Transactions

 

You can also stop it from sending.

 

Here's how:

 

  1. Go to Reports at the top menu bar.
  2. Under Custom Reports, choose Transaction Detail.
  3. Click on the Filters tab.
  4. In the Search Filters field type "To send".
  5. Open the invoice, click on Edit, then uncheck the box.

You can also check more information on how to customize reports.

 

Get back to me if you have any additional questions about invoices. I'm just a post away. 

ccamden
Level 1

Duplicate invoices and PO's

The duplicate invoices and PO do not show up in the sent emails from last week.  They only show up from when they were originally sent.

 

They do not show up in the transaction report either.

ccamden
Level 1

Duplicate invoices and PO's

This did not help.

AlexV
QuickBooks Team

Duplicate invoices and PO's

Hello ccamden!

 

The most possible reason why the invoices and PO's are sending twice is due to a data integrity issue. Allow me to help you in fixing it.

 

We can run the rebuild tool in QuickBooks Desktop to fix issues in your company file. Before that, make sure first that you're on the most updated QuickBooks Desktop version. Then, follow these steps:

  1. Choose FileUtilities then Rebuild Data.
  2. Wait for it to load.
  3. Select File again, Utilities then Verify Data.
  4. Click OK when you get the message "Rebuild has completed".

 

You may also check this article for the detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

 

Keep on posting here if you need anything else. Take care!

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