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kmkuck31
Level 1

Electronic Signature Capture with Ingenico lane / 5000 in Quick Books Point of Sale

Running the Ingenico lane / 5000 with QB POS 19 R5.  Is it possible to have customers sign on the pin pad?  Currently we are printing 2 receipts and having them sign 1.  Thought that with the lane / 5000 we should be able to capture the signature electronically and just print 1 receipt.  Don't know if it just isn't able to do this or if I have a setting or driver not configured properly. 

4 Comments 4
BlackRock-Business
Level 3

Electronic Signature Capture with Ingenico lane / 5000 in Quick Books Point of Sale

While this model pin pad does have that capability, Quickbooks point of sale does not utilize it. That would be very nice, but it is not implemented.

 

Peter Eastvold

BlackRock Business

Quickbooks Point of Sale Tutorials 

coverstitches
Level 1

Electronic Signature Capture with Ingenico lane / 5000 in Quick Books Point of Sale

Do you think that qbs will release a version that will have a capture signature on the lane 5000 ?    

CharleneMaeF
QuickBooks Team

Electronic Signature Capture with Ingenico lane / 5000 in Quick Books Point of Sale

We appreciate your suggestion, coverstitches.

 

You can send a feature request directly to our product engineers to improve your experience while using QuickBooks. Here's how:

 

  1. Go to the Help menu.
  2. Tap on Send Feedback Online, then Product Suggestion.a27 1.PNG
  3. Choose a feedback type and product area on the QuickBooks Feedback window.a27 2.PNG
  4. Enter your suggestion or feedback, name, and email address (optional), then click on the Send Feedback button.

 

Aside from that, you can also search for a third-party application that can capture signatures on the Lane 5000.

 

I also recommend visiting our Firm of the Future page. From there, you can view the future developments of our products.

 

Additionally,  encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. This page contains resources that you can read in completing your tasks.

 

In case you'll need assistance in dealing with QuickBooks tasks, don't hesitate to get back on this thread. We're always here to help you.

menglishpoolworld
Level 1

Electronic Signature Capture with Ingenico lane / 5000 in Quick Books Point of Sale

Thanks. I had the same question. The device cam with a terminal stylus pen. Following...

 

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