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Level 1

Email Change

I changed my email to [email address removed] a few months ago and changed it in the account informtion section, but I am still receiving the Direct Deposit Security Communication at my old emsail address. How can I have this corrected?

1 Comment

Email Change

Hi, tkc1970.

I'd be glad to help point you in the right direction regarding changing the email address for direct deposit.


I'd like to check this for you and get it taken care of myself. However, I won't be able to check your direct deposit account without asking for sensitive information. I don't want your detailed information displayed here for security reasons since your direct deposit account is confidential, and we value your privacy. 


I'd recommend contacting our phone support for assistance. They can take a look at your account in a secure environment and ensure your email address for direct deposit will change successfully.


To reach us, please follow these steps:


  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

You may find this article helpful:


Keep me posted if you need anything else about the direct deposit in QuickBooks Online. I'll be here to help you out.

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