Emailed expenses coming in as submitted by me (admin user) instead of the employee user

Hi there, @jamie312. I see your point here and would also want the ability of this feature as much as you do to benefit you and the program. Let me guide you on how you can make this feature available.

Currently, the option to reflect the actual submitter's name when viewing expenses is unavailable.

You'll want to set up a category nickname for an expense as a workaround. Let me show you how. 

1. Select Add category. 
2. Enter a nickname, then choose the category it belongs to.
3. Example: Use the nickname "Client meals" for the "Meals & Entertainment" category to keep it simple.
4. Tap Save. 
5. In the Action column, select Edit if you need to make any changes to that category.
6. Select Disable to remove that category from employee view. 
7. To hide/view any previously disabled categories, select the gear icon, then Show disabled or Hide disabled.

See this article for more details: Set up employee expense management in QuickBooks Online Advanced

As we value your suggestions, I recommend sending your feedback to our Product Development Team. Here's how to send feedback: 

1. Go to the Gear icon.
2. Select Feedback.
3. Enter your comments or product suggestions. 
4. Then select Next to submit feedback.

Our product engineers will consider your suggestions, and you can always check the status of your request through this link: QuickBooks Online Customer Feedback. 

I've also included this article to help you customize your sales forms in QuickBooks. 

If you have any inquiries or concerns regarding managing your email, I'm one post away. 

Thanks for the quick response, but the workaround is not relevant.

As I mentioned, the incoming source is via our @qbodocs.com forwarding address. The submitters are not logging in to QBO so they have no ability to select a (bogus) category. It is not feasible to add logging in to QBO as a step (several, actually) to our workflow for this situation.

I'm a little incredulous that this feature was released without the ability to display - anywhere - the user who submitted the expense. Isn't that the point of the Created By field? If the identity of the expense submitter/user cannot be displayed the @qbodocs forwarding email submission is at best a beta feature and should be labeled as such.

Thanks for giving a detailed explanation about your concern, @jamie312.

I want you to know that we have a separate forum that handles queries regarding integrations.

Interact with our Intuit Developer for help with QuickBooks API, software, and developer license-related questions.

Here are the steps to follow when posting your concern on their page:

1. Go to this link: https://help.developer.intuit.com/s/.
2. Choose your QuickBooks product.
3. Click on Ask a Question.
4. Please sign in and follow the prompts appearing on the screen to continue.

Here are some articles that can help you in running your reports:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

If you have any additional questions about this matter, please leave a comment on this thread. We'll be here to assist you.

Again, thank you for the quick response. 

I'm not an Intuit developer and I'm not working on an API or integrated third-party app for QBO. so the developer community wasn't a useful resource for my question about a native QBO feature.

Clearly, QBO has the expense user/submitter's identity from the inbound email. It's just a question of displaying that identity somewhere in the For review or Review details dialog. It's inaccurate to display my  own name as Created By when it should instead reflect the originating user's name.

By directing me to the developer community are you in essence saying that QBO will never show the expense user's identity in the native QBO UI, and that I will need to find a (paid) third party solution?

We are experiencing the same frustration. We have a fleet of employees who are Expense Submitters and email their receipts into QBO.  We need those incoming receipts to reflect the Expense Submitter's name and not the name of the admin who sent them the QBO invitation.

I'm still searching for a solution to this problem. Hopefully, a QBO update will be released soon to resolve the issue. 

Welcome to the Community space, @AdrielB. I understand the importance of getting more detailed information for your files. 

As of now, having the name or email address of the expense submitter isn't possible. I suggest sending feedback directly to our product engineers to add this feature to the program. They mainly handle changes in the program.

To send your request:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter your comments or product suggestions.
4. Tap Next to submit.

Additionally, you can also run a report to get the snapshots of your business.

Let me know if you have further queries about managing your users. I'll be here to provide assistance. Have a great day!