Hello, Dgcuster69.
There are some possible reasons why you're unable to send an invoice via email. It could be due to the following:
- The email preference is being set incorrectly.
- A damaged QuickBooks installation.
- Domain admin was blocked.
- Account security settings from your email provider.
First, we want to make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.
Second, please check the settings in the web mail preferences:
- At the top menu bar, click Edit.
- Choose Preferences.
- Click Send Forms on the left panel.
- Under My Preferences tab, select the email account you're using.
- Click Edit.
- Mark the SSL box, or just select Default.
- In the Server Name field, make sure the server name matches your email provider's settings. If it shows smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
- If you see an Use enhanced security box, ensure it has a check on it.
Once done, try sending the email again and see if goes through successfully. If not, let's delete and recreate your email profile. Here are the articles with the complete steps on how to set up your email service in QuickBooks Desktop.
Lastly, If the same thing happens, I suggest reaching out to our technical support team. One of our Technical Support Team would also be glad to help you with this. They have the tools necessary to check your company file and help you send emails.
Here's how you can reach them:
- Go to the Help menu.
- Choose QuickBooks Desktop Help.
- Tap the Contact us button.
Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!
