Employee deleted an item, trying to get data back

Hi there, wrgrowpro.

I'll provide steps to ensure that you're able to recover the deleted items using QuickBooks Desktop Point of Sale.

You can recover lost data in QuickBooks Desktop once you save a backup of your company file. That said, I suggest restoring a backup one so you're able to undo the deleted items. Doing this, lets you go back to one of your save points if you ever run into problems.

Please note that if your backup company file is on an external device like a USB or a hosting service like Box, you'll need to move it to your local hard drive first. 

Here's how to restore:

1. Go to the File menu in QuickBooks Dekstop and select Open or Restore Company.
2. Choose Restore a backup copy. Then, Next.
3. Select Local Backup and click Next.
4. Browse your computer for your backup company file. It should look like this: [Your company name].qbb.
5. Choose a folder to decide where to save your restored company file. Then, Open.
6. Hit Save. If you see any messages about possibly overwriting your data, select the option that best fits your needs. Don't overwrite anything unless you know you want to.

For additional information, you can refer to this article: Restore a backup of your company file.

If you haven't saved a backup file, you're unable to undo the lost items that were associated with your sales and purchase data. Meanwhile, you can make the item active again in the system to reactivate this. Please follow the steps below.

1. Click the Lists menu at the top. Then, choose the Item list. 
2. Click the Item drop-down arrow at the bottom of the page. Then, select Show inactive items.
3. Look for the items that have the wrong icon or sign. This means that the item is deleted or inactivated in the software.
4. Choose the item and right-click to see the option Make Item active.

For additional details, you can open this article on how you can make any changes to your items: Add, edit, and delete items.

Please refer to this article to see information on how to compute the average cost and know which report will help with inventory management: Understand inventory assets and cost of goods sold tracking.

Please post again by commenting below if you have any questions concerning QuickBooks. I'm always here to help. Have a great day!

How do i fix Point of Sale, not Quickbooks. These instructions are for Quickbooks.

Thanks for becoming part of the Community and getting involved with this thread, BWO2.
 

Once an item is deleted, it will need to be recreated. The item which previously existed won't be recoverable unless you have a backup that still includes the deleted item in it. A deleted item will no longer have a visible history list, but will also not be removed from previous documents or period reports.
 

You can recover data in QuickBooks Point of Sale by restoring a backup you previously created.
 

Here's how:
 

1. In your top menu bar, go to File, then Company Operations.
2. From the Start Company window, click Restore from Backup, then Next.
3. Enter a filename in your Company Name field.
4. Specify the location you wish to restore from. You can choose Restore from default backups or Browse to alternate backup file.
5. Select Next, then Close.

I've also included a couple detailed resources which may come in handy moving forward:
 

• Create or restore backup files
• Delete inventory items

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Monday!

Good Afternoon, 

I have the same issue, however when I follow the instructions listed and right click, the option to reactivate the item is unavailable.  Any thoughts on why? 

Thanks for joining the thread, @cltdavis. 

I can provide insights into making an inactive inventory item active again in QuickBooks Desktop (QBDT).

I see from the screenshot you've shared that you're using QBDT, and the option to Make inactive is disabled. This usually happens when the item in question is a subitem of an inactive parent inventory item. To fix this, we need to temporarily make the parent item inactive and separate the subitem from it. Here are the steps you can follow:

1. In your QBDT, go to Lists, then select Item List.
2. Right-click on the parent inventory item and select Make Item Active.
3. Select Yes to confirm.
   

    

4. Double-click on the subitem, and uncheck Subitem of.
5. Select OK.
   
6. Go back to the item lists page. 
7. Right-click on the parent inventory item and select Make Inactive.
   
   

For future reference, let me add this guide in receiving inventory with or without a bill after you record a purchase order in QBDT: Receive inventory. 

Feel free to reply to this thread if you have updates on restoring a deleted inventory item in QBDT. We're committed to offering ongoing support. Take care.