Enhanced Inventory Receiving (EIR) not separating item receipts from bills

Thank you for reaching out to the QuickBooks Community, kstweart. Just to clarify, there are some restrictions with Enhanced Inventory Receiving. Could you verify if any of these apply:

• You cannot enter negative items in Item Receipts or Bills.
• You cannot enter expenses on an Item Receipt.
• If you create a Purchase Order for non-inventory Items, you must receive them with an Item Receipt to close the PO.
• You can no longer mark items as "Billable" on Item Receipts.

If not, let me know so we can find a solution! I am looking forward to your comment. 

my questions has nothing to do with any of the restrictions you've listed.

Note the following information listed on the quickbooks website:

Enhanced Inventory Receiving (EIR) separates item receipts from bills

Refer to the following link:

https://quickbooks.intuit.com/learn-support/en-us/help-article/product-preferences/turn-enhanced-inv...

We've installed EIR and it DOES NOT separate item receipts from bills.

clicking on the "Bill Received" button deletes the item receipt and replaces it with a bill.

I appreciate you sharing the article and providing detailed information about your experience, Stewart. Once you enable the Enhanced Inventory Receiving feature, you'll be able to separate item receipts from bills. Let's proceed to troubleshoot the unusual behavior you're encountering.

The Enhanced Inventory Receiving feature enhances the management of your inventory and accounts payable by separating item receipts from bills.

Since you encountered an unexpected outcome, we can troubleshoot this unusual behavior using the Verify and Rebuild Data tool. It helps scan your company file for any internal data inconsistencies or errors and correct them.

To begin, here's how to verify your company data:

1. Proceed to the Window tab, then Close All.
2. Click on the File menu and select Utilities.
3. Choose Verify Data. Hit OK.

After verifying, please proceed with these steps to rebuild your company data:

1. Go to the File menu, then choose Utilities.
2. Select Rebuild Data. QuickBooks will prompt you to do a backup before rebuilding your company file. Pick OK.
3. Save your backup, and OK.
4. When the Rebuild has completed message appears, hit OK.

If the issue persists after taking the troubleshooting steps, I recommend contacting our live support team. They have all the tools to thoroughly examine why the item receipts weren't separated from the bills.

Furthermore, you can generate an Unpaid Bills Detail report to track outstanding payments in the future.

By following the troubleshooting steps, you'll be on your way to ensuring that item receipts are separated from your bills. If there's anything you need assistance with, this thread will remain open.

performed a verify and EIR still is not working a advertised.

I appreciate you for following the steps provided by my colleague and for getting back with an update, kstewart. Given that the issue remains unresolved, I will now connect you with the appropriate support team to further assist you.

Our live support team is equipped with the necessary tools and expertise to conduct a comprehensive examination of your account in a secure environment. Also, they are best suited to provide you with an effective resolution, ensuring that you can seamlessly continue using your Enhanced Inventory Receiving (EIR).

To contact them, here's how: 

1. Open your QuickBooks Desktop (QBDT) account.
2. Navigate to the Help menu, then select QuickBooks Desktop Help/Contact Us.
3. Type in your questions, a keyword, or a topic you need assistance with. Then, click Contact Us.
4. Write your concerns in the What can we help you with? field. Once done, click Continue.
5. Afterward, sign in to your Intuit account and follow the on-screen steps.

Please know that our support hours for QBDT Plus, Mac, Pro, and Premier are from Monday to Friday, between 6 AM and 6 PM. For Enterprise, assistance is available 24/7.

Moreover, if you notice any discrepancies between the data on your Balance Sheet and Stock Valuation report in QBDT, I recommend reviewing this helpful article to address the issue: Balance Sheet and Inventory/Stock Valuation reports show different amounts for Inventory Asset accou....

Our goal is to ensure that you can use the features in our product seamlessly, kstewart. If you have any other concerns, please feel free to share them in the comments below.