Enter Bills the cursor normally defaults to Vendor but one company file defualts to A/P Account field?

chcinc · ‎January 17, 2019

Enter Bills the cursor normally defaults to Vendor but one company file defualts to A/P Account field? This began during an older version of QB for only one fo 7 companies we manage. All the others and this one had always placed the cursor directly in the Vendor search field first, all the companies have multiple bank accounts.

What setting could cause this? It continues to work fin in all of the other 6 companies. Only this one has this annoying behavior. So out of habit as soon as you go to pay a bill you sometimes select the wrong bank account while searching for a vendor to pay.

We even thought during an upgrade to 2019 it would go away, but the setting has been brought over when we upgraded to 2019 Premier.

Where is this cursor assignment by company stored?

Anonymous · ‎January 17, 2019

RE: Enter Bills the cursor normally defaults to Vendor but one company file defualts to A/P Account field?

Do your other companies have an A/P field at the top of the bill? It only appears if there are two or more A/P accounts.

ShiellaGraceA · ‎January 17, 2019

Cursor assignment setting is unavailable, chcinc.

Let's repair the software to fix the program error. To do so:

Please restart your computer to close unnecessary programs. Then, back up your QuickBooks company file.
Click Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
Click Programs and Features. If necessary, choose Uninstall a program.
Click QuickBooks in the list of programs and choose Uninstall/Change.
Click Continue, then, Next.
Click Repair then Next.
Choose Finish, then restart your computer if prompted.
Don't forget to download the latest QuickBooks release and the latest payroll tax table when you open QuickBooks.

Once done, please restart your computer and try entering a bill again.

I'm here if you have additional question.

chcinc · ‎January 18, 2019

I do see there is multiple Accounts Payable SUPPLIER NAME accounts that were vendors. Where the other companies normally default to just one Accounts Payable account.

So when I try to change it it says I need to be in single user mode, ok, chg to single.

Then it says I cant change an AP account.

I dont know what these accounts payable accounts in the name of vendors are for.

I made them inactive and now there is only one choice in the list when I go to pay a bill, but I still have to click on the drop down list every time to pay a bill, its time I dont have to waste (I manage 7 corporations)

How can I get rid of this stop at the AP choice field?

The other corporations also have AP accounts but they dont stop me at this additional step.

chcinc · ‎January 18, 2019

I even just tried making the AP account inactive and it shows up again, although now its greyed out, but it still stops the cursor in that box. Very annoying. I have no use for this function.

Anonymous · ‎January 18, 2019

Hi there, chcinc,

Thanks for getting back to the thread and sharing additional information about the issue. I can add a bit more about entering bills with A/P account choices.

BRC is correct. QuickBooks will add the A/P Account drop-down if you have multiple Accounts Payable accounts. Making the A/P item inactive does not remove this option, you'll need to retain only one A/P account and delete the others.

However, if you can no longer delete them, you can make them inactive and just use one A/P account. This way, you'll no longer need to click the drop-down and select which A/P account to use.

Also, if you're still seeing the old inactive items, you can refresh QuickBooks by clicking the Window menu and selecting Close All. You can also close and re-open the company file to apply the changes.

That should do it, chcinc. Please let me know if you have any questions with QuickBooks. I'm here to help you anytime. Have a great day!

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Enter Bills the cursor normally defaults to Vendor but one company file defualts to A/P Account field?