Entering a credit card purchase when I received defective product

Don't worry, @Maverick2. I've got your back to help enter a credit card purchase with a defective product.

Since you ordered 10 widgets from ABC Supplier, let's ensure to pay for these to record the payment.

Then, let's record the vendor refund as a credit card credit that was sent to you by the vendor. To proceed, please follow the steps below:

1. Go to the Banking menu, then choose Enter Credit Card Charges.
2. From the Credit Card drop-down, select the credit card account.
3. Click the Refund/Credit radio button.
4. Select the appropriate Vendor name and enter the Date, Ref No, and Amount.
5. Input an appropriate memo to describe the transaction.
6. If you returned Items, select the Item tab and enter the Items and Amounts from the refund.
7. If the refund does not have Items, choose the Expenses tab, select the appropriate Accounts and enter the Amount.
8. Click Save & Close.

If you have paid the credit card through your bank, you may review this article for additional steps. Please follow Scenario 2, Steps 1, and 3: Record a vendor refund in QuickBooks Desktop.

You can use this article for your future reference about reconciling accounts in QuickBooks Desktop. It has complete instructions to ensure everything is properly recorded. 

Don’t hesitate to leave a message below if you have follow-up questions about managing purchases in QuickBooks. The Community is always here to lend a hand. Keep safe!

Hello:

Please refer to the original post. Your reply does not address the specifics of my question.

Thank you.