enterprise remote users random data disappears

Welcome to the Community, @kodiakz.

Let me help you run a report so you can see all the transactions in your QuickBooks Online account.

I suggest you run a Transaction List by Customer report. This way, you can see all their transactions created.

Here's how:

1. From the left menu, go to Reports.
2. Enter Transaction List by Customer in the search box.
3. Choose the date range from the dropdown.

Also, if you are the admin of the account, you can use the Audit log in QuickBooks Online, where you can see all the changes made to your account. Follow the steps below.

1. Go to Settings ⚙ and select Audit log.
2. Select Filter.
3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
4. Click Apply.

Here is an article for the detailed steps: Use the audit log in QuickBooks Online.

For future reference, you can read these articles about managing reports in QuickBooks Online:

• Customize reports in QuickBooks Online.
• Memorize reports in QuickBooks Online.

Don't hesitate to click the Reply button below if you have questions about managing your bank transactions in QuickBooks online. I'm always here to help. Have a great day.

Thank you Ethel but we are using AB Ent desktop not online.  I could pull transactions but there would be 1000's for each customer.  Any Idea why data entered by remote user and seemingly accepted by qb would later disappear?

Thanks for getting back to us and providing clarification on the products you're using, kodiakz. Allow me to share additional information on how you can view all the transactions created in QuickBooks Desktop (QBDT). 

We can run an Audit Trail report. From there, you'll see who made the changes in your company file and what those changes are. You'll also know when it was specifically changed.

Here's how:

1. Go to the Reports menu and choose Accountant and Taxes.
2. Select Audit Trail.
3. Select the Customize Report.
4. Choose the specific data you want to see in the columns, under the Display Tab. 
5. Select the date range of the report.
6. Click Ok.

Ensure that you choose the appropriate filter to display the information you need. I've added screenshots for your reference. 

Furthermore, I'm providing these resources to assist you in organizing and producing reports that display the necessary information in QBDT:

• Customize reports in QuickBooks Desktop
• Create, access, and modify memorized reports

Keep your posts coming if you have follow-up questions about viewing your audit trail report. I'll always be around, ready to help. Enjoy the rest of the day!

@kodiakz 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

Run the Condense Data utility with any scenario. Did you encounter any error message?

I did do the verify/rebuild with no errors.  If I do the condense, I will lose the audit trail. 

Rebuild/Verify both run no errors.  If I do run the condense, I will lose the audit trail 

Thank you I will try that.  More concerning though is why the entered data is later going missing.  Seems to only happen to the remote users and not the main user on the server.

Seems to only happen to the remote users and not the main user on the server.

Maybe the remote user opened another company file but so far wasn't aware of it.

I'm having the same problem.  The transactions are missing in my audit trail the same as from the vendor files.  Did anything work for you?

Hello there, Wynter.

Possibly you've restored an old dated backup that's why some transactions and vendors are missing.

To resolve this, you'll need to search for all company files on your server computer using a wildcard search. Type one of the following in the search bar along with an asterisk (*) before the extension type to ensure the search works properly:

• *.qbw (Working Files)
• *.qbb (Back-Up Files)
• *.qba (Accountants Copy Files)
• *.qbx (Accountants Transfer Files)
• *.qby (Accountants Change Files)

After locating the file, take note of its location and open the company file (.qbw) using the steps below:

1. From the File menu, select Open or Restore Company.
2. Tap Open a Company File, then select Next.
3. Choose the company file.
4. Press Open.

If you're unable to find the latest backup, you'll have to re-enter the transactions and vendors manually. I'll outline below some helpful articles:

• Enter bills in QuickBooks Desktop
• How to set up vendors in QuickBooks Desktop

If you need further assistance with your transactions, feel free to leave a reply below. We're here to assist you 24/7.

@Wynter Nichols 

Run Verify/Rebuild Data utility. Did you encounter any error message?

Are the remote users connecting wirelessly?  We use Enterprise as well (going on 10 years) and found out a couple of years in that you CANNOT connect wirelessly without data corruptions errors being a huge problem.  I was working in the office on a wireless connection through our internal network and would periodically get booted out.... maybe a hiccup or burp in the connection?  Regardless of the cause, any time that happened, I would lose part of a transaction and my trial balance / balance sheet / income statement would be thrown out of balance (debits did NOT equal credits).  After some intense discussions, we determined that all connections have to be hard wired - that is - plugged into a stable internet connection.  Hope this helps.