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Error 3371: Could not initialize license properties

I am getting a Could not initialize license properties....suggestions?


1 Comment
QuickBooks Team

Error 3371: Could not initialize license properties

Hello there, tizbuddez.


Thanks for letting us know. Let me help you get this sorted out to keep your QuickBooks running and so you can get back to your business. 


Here are some possible causes of this error: 

  • Outdated Windows operating system or an anti-virus program that quarantines some QuickBooks Desktop files.
  • A component or file needed by QuickBooks Desktop to run is damaged or missing. 

QuickBooks Desktop installation can fail or become damaged once the windows updates are not installed. Let's ensure that your windows is up to date.


Here's how: 

  1. Click the Windows logo.
  2. Select All Programs and click Windows Update.
  3. After installing the updates, install QuickBooks. 

Now, you'll need to process troubleshooting steps by deleting the EntitlementDataStore.ecml file to resolve this issue. You'll need to Close your QuickBooks Desktop first and ensure that all QuickBooks processes are no longer running. 


To delete entitlement file, here's how: 

  1. From the keyboard, press Ctrl+Shit+Esc. This opens the Task Manager.
  2. Select the Process tab.
  3. Sort the processes alphabetically by selecting the Process Name header. 
  4. Search for all instances of QBW32.EXE and select End Task

Once done, open the entitlement data folder for your operating system and version of QuickBooks, here's how:

  1. On your keyboard, process Windows+R to open the Run window.
  2. Enter C:\ProgramData\Intuit\Entitlement Client\v8 (or v6) and press Enter. (The folder location is the same for all QuickBooks Desktop and QuickBooks Desktop Enterprise versions.)
  3. Right-click the EntitlementDataStore.ecml file and select Delete.
  4. Select Yes to confirm you want to delete the file.
  5. Open your company file and follow the instructions to register the application. 

For additional reference, you can check this article: Delete damaged EntitlementDataStore.ecml file to resolve license and registration issues


If the error still persists, you can check this article for another detailed troubleshooting steps: Error 3371: Could not initialize license properties


To further assists you with the steps, I encourage you to contact our QuickBooks Desktop Technical Support Team. They have additional tools to pull up your account a do a screen share. 


Here's how to contact our phone support: 

  1. Click this link:
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Technical Support on the search bar.
  4. And click Get the Phone number below.

Please know that I'm only a post away if you have further questions and I'll be sure to get back to you. Have a good one. 

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