Every time I log in, I get the error message:
"There is a new Quickbooks software update waiting for you.
Looks like you don't have the required permissions. Contact your system administrator."
I AM the system administrator and the only one on the account.
How can I fix this?
I'll share some solution that you can perform to get rid of the error message, @Deb143.
If you’re using multi user mode, you can exit it to successfully update in single user mode. If your other users use remote access from different computers, the same update must be installed in single user mode on those PCs as well. Once done, you can return to multi-user mode.
If you've already installed a QuickBooks Desktop update, we can perform some troubleshooting to disable this notification. Let’s get your QuickBooks Desktop information from your Account Management Portal before we start:
After that, let’s start the Clean Install process. Don’t worry, I’ll walk you through the process.
After that, log in to your Company File again.
If the error message still prompts, I recommend contacting our Desktop Support Team for further assistance. They have the tools to conduct a screen-share to investigate this behavior.
Don't hesitate to get back to us whenever you need help with your QBDT software. We’ll be here to lend a hand. Keep safe.
Thanks for getting back to us in the Community, @Deb143. I’ll further assist you fixing this issue with the error message you encountered in QuickBooks Desktop.
This error is possibly due to a Windows user permission which isn't enough to complete the installation. We can do a couple of things to proceed:
If the issue persists, I recommend consulting with your IT person for assistance with configuring your Windows user.
Check out these handy articles for more troubleshooting steps when you can’t open your QBDT:
Get back to me here if you have further questions about QBDT. I'd be more than happy to answer it for you. Have a nice day.