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Rlcucin
Level 1

Error setting up Chase Bank (All) New data feed

I am getting an error when I attempt to set up a data feed for Chase Bank (All) - New.  The old feed was working perfectly (to JP Morgan Chase).  I disabled it and connected to the news feed, signed in and authorized the QB share and saw it authorized on the CHASE web applet and veritified it with CHASE technicial support.  But after a short view of "Successful Conneciton."  The below error window opens up and when I click on it to close the box.  The Data Feed window's working rotating circle disappears and I am left with the account WITHOUT the lightning bold bolt in the account list and without "data feed center" appearing the drop menu under data feeds.  The CHASE security center indicates that the intuit indeed as access to the data.  And when I try to set up the feed again, I see the two accounts I wanted to set up data feeds for greyed out as already connected.   But again, the error window opens up and the connection to my QB account is not created.  Please help as I have 19 accounts and the 9/29 sunset deadline on the direct feed is rapidly approaching for all 19 data feeds.  I had made sure that QB was fully updated and patched before I attempted to set up the new feed.  I suspect QB 2022 Pro Plus may require another patch.   . qb-newfeed-error.png

1 Comment 1
MichelleBh
Moderator

Error setting up Chase Bank (All) New data feed

It could be possible that QuickBooks needs an updated patch, Rlcucin. No worries, I'll take note of this. 

 

I value your efforts and the thorough explanation of your concern. I know how important it is to link your 19 accounts swiftly. That is why eliminating errors is my top priority.

 

Before we begin, the most recent updated notes are Release 5 (R5) - May 2022. Patching will improve your experience and resolve issues. I'll remember this and let our product engineers know about it. What's new and improved is described in these release notes: Release notes for QuickBooks Desktop 2022.

 

To begin troubleshooting, make sure you are running as an administrator. Follow the steps below to accomplish this:

 

  1. On your desktop home page, hover your mouse hover the QuickBooks icon. 
  2. Right-click on your mouse and select Run as administrator
  3. Let your computer refresh. 

 

Once done, I'd recommend running the Verify and Rebuild tool to help fix the issue. Complete the following procedures:

 

  1. Go to the File menu and select Utilities.
  2. Click Verify Data and hit OK to close all windows. 
  3. If there are no problems with your data, you're done. 
  4. If you see Your data has failed the integrity check, go back to Utilities and select Rebuild Data
  5. Click OK to make a backup to prevent data loss along the process.
  6. Hit OK to continue the rebuild process.

 

For more information, see this link: Verify and Rebuild Data in QuickBooks Desktop.

 

If the issue still exists, you can run the QuickBooks Tool Hub. This tool aids in the resolution of significant problems. For the best experience, we recommend running it on Windows 10, 64-bit. Proceed with the following steps:

 

  1. Close QuickBooks and download the recent version (1.5.0.0) of the QuickBooks Tool Hub.
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Install the tool and open it.
  4. Choose the Program Problems or Network issue tab and follow the on-screen instructions. 
  5. Click OK and then open QuickBooks again.

 

Once everything is good, don't forget to categorize the transactions and reconcile your bank account. Make sure they match your real-life bank and credit card statements.

 

Additionally, see the following pages for information on how to download bank transactions manually and resolve specific bank feed errors:

 

 

If you have any additional questions about your banking feeds or other subjects, I'm ready to hear them. Feel free to mention me in the comments section below, and I'll be happy to assist you. Take care. 

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