ErrorCode:1486251937

Hi there, @ToddAndMargo. I'm here to ensure you'll be able to get rid of that error. Let's work together to achieve this.

In QuickBooks Desktop (QBDT), QBWin.log errors usually occur when the program closes unexpectedly after an error, power outage or surge, or server failure. No worries, there are several steps you can perform to fix it.

Let's start with updating your QBDT to the latest release. Doing so will provide you the newest components and fixes. 

Once done, you'll now have to rebuild your company file to self-resolve minor data issues. After, check the rebuild report to review the details. 

Then, restore a backup copy of your file to confirm if you still see QBWin.log error messages. For reference about the process, feel free to check this article: Fix QBWin.log errors.

Additionally, I've got here another set of instructions that you can follow if you still encounter errors while opening or working with your QBDT program: Unrecoverable error in QuickBooks Desktop.

I'd love to know updates on how this goes. I'd appreciate any information you can add. If you have further questions about the error you encounter, don't hesitate to post a comment below. I'm just around the corner and ready to help. Have a great day ahead and keep safe.

Hi Divina,

The purpose of my question was to specifically find out what the error stood for.  Would you contact the developers and find it for me?

Many thanks,

-T

Hello there, @ToddAndMargo. I'd like to share some information and route you to the right support who can assist you further.

Based on your situation, it would be advisable to contact our Customer Support team. This gives them the ability to investigate the problem more thoroughly and provide you with the best solution. Here's how:

1. Run your QuickBooks Desktop.
2. Open the Help menu, then choose QuickBooks Desktop Help.
3. Click on Contact Us.
4. Enter short details of your issue, then hit Let's talk, and then select a way to connect.

Kindly note their support hours to make sure they're available to help.

Please feel free to browse through these handy modules about handling unrecoverable errors in QBDT:

• Unrecoverable Error: General Troubleshooting Steps
• Unrecoverable error in QuickBooks Desktop

Keep in touch if you have other queries about this error or QuickBooks generally. We'll do our best to get back to you as soon as we can. Take care!
 

You did not answer the question.  Although the help is appreciated, it is not useful.

What did the developers say when you contacted them about the error message?

Welcome back to the Community, @ToddAndMargo. I'm here to ensure your queries will be taken care of.

I can see that you did everything you could to resolve this. To further help you verify the specific description of the error you encountered, I highly suggest reaching out to our Technical support team. You're the one who needs to contact them so that you can provide more detailed information about the issue. Once connected, you can also request a screen-sharing session to review and check the setup. To do so, please refer to the steps outlined by my colleague above.

Additionally, I've attached this article to provide another set of steps for fixing errors when working with QuickBooks Desktop (QBDT): Unrecoverable Error: General Troubleshooting Steps.

Please let me know how this goes. I'd appreciate any details you can provide. If you have any other QuickBooks concerns, feel free to post again here. I'm always around here in the Community to help. Have a good day and take care. 

Hi Divina,

What did the developers say when you asked them about the error message?

-T

Any word back yet?