Estimates emailed from QBO comes out with a "View Invoice" Link

I understand the frustration you've experienced with the Estimates emailed from QuickBooks Online (QBO), ACSCalifornia.

Currently, there’s an open investigation about the issue with Estimates not displaying correctly when sent. Please know that our software engineers are aware and they've been all hands on deck working to fix this as soon as possible.

I recommend contacting our Customer Care team again so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

I've added these articles to learn more about how to personalize and add specific info to your sales forms:

• See what’s new with estimates and invoices in QuickBooks Online 
• Customize invoices, estimates, and sales receipts in QuickBooks Online 
• Create and send estimates in QuickBooks Online

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

I was told that I was added to the list of affected customers. Though I don't believe that means anything. Service Request has been closed already and everytime (this is not the first issue I've experienced) is the same. Nobody reaches, Service Request is closed, all of the sudden things work.
I really lost hope on QB support,  they're good when it comes to teaching, not fixing.

It's been 6 weeks and this is still an issue.  How is this 'all hands on deck'?

I understand the inconvenience this has caused you, @rgsitconsulting.

I have checked on my end and found that the investigation for the issue you were experiencing has been resolved recently. However, since you are still facing the same problem, I suggest you get in touch with our QuickBooks Online Support team again. They can provide insights into any recent updates or changes that might have caused this behavior. To contact them, please follow these steps:

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Provide a summary of your concern and click Continue.
5. You can choose either chat with us or have us call you.

Furthermore, you can read this article to learn how to convert an estimate into an invoice in QuickBooks Online: Convert an estimate into an invoice in QuickBooks Online. 

Thank you for your patience and understanding. Let us know if you have further questions about your estimates in QBO. I'll be happy to help. Have a good one.

Good try with your 'All is well' script, but I did contact support, and they told me that they would look into it.

Has this issue been fixed because it is still saying view invoice to our customers when I email an estimate. It never did this prior to this month for me. It's very confusing to customers.

Negative.  Longer thread here - https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-how-can-i-make-the-actual-email...

We are STILL having this issue. It is unacceptable that we are dealing with this headache as we sent out multiple estimates a week. Do you have ANY update on when this issue will be resolved???

Same for me. I can't believe it hasn't been fixed going on 2 years now. It is such a pain.

Do you use estimate templates or copy old estimates to make new ones?  I've found that since recreating my templates and not copying old estimates, I have not had the issue in a while.

This is not the kind of service we want you to experience, @water89 and @Hazel2019. Let me chime in so you can use the Estimates seamlessly in QuickBooks Online.

Our system engineers have discovered that the issue is related to having Plain text selected under Online delivery in your Sales settings. I'll provide the steps on how to change it.

Here's how:

1. Click on the Gear icon in the top right corner
2. Select Account and Settings.
3. Go to the Sales tab, and scroll down to Online delivery.
4. Change the Plain text to Online invoice.
5. Click Save.

This solution has resolved the issue for most users experiencing it. I also recommend following the workaround provided by @rgsitconsulting, which is greatly appreciated. However, if you've already tried this and are still encountering the problem, I strongly recommend contacting our QuickBooks Online live support team. They can provide real-time assistance and additional solutions on this issue.

To contact live support:

1. Navigate to the Help menu.
2. Click the Search option and type contact support.
3. Choose the Contact Us tab at the bottom.
4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

For more details about how to contact us and our support hours, please check this article: Get help with QuickBooks products and services.

Additionally, if you're looking to understand the process of transforming an estimate into an invoice in QuickBooks Online, this article provides a thorough guide: Convert an estimate into an invoice in QuickBooks Online. 

We greatly appreciate your patience. If you have any further inquiries about managing your estimates or anything else related to QuickBooks, please don’t hesitate to reach out. The Community is always ready to assist you.

I tried changing the setting that Rusimyhr suggested and it worked! I hope that it works to fix your problem as well. I'm so glad to finally have this fixed! 

Thank you for posting this solution. There's no telling how many people will google this problem and finally see how to fix it. You call quickbooks customer service and they can't help, you talk to the quickbooks "AI" messenger and it is no help. But right here on the quickbooks forum, we finally have the answer. Woo! 

Hello water89!

Comments like this make us happy! I am so happy this forum gave you the answer you needed! If you have any other questions, you know where to find us! 

This fixes the issue for estimates except that I don't want "online delivery" of invoices due to issues we have had with online delivery. I can only select online delivery for both estimates and invoices in the settings. I want to be able to just email a pdf attachment from Quickbooks like I had been doing for several years. I have no other choice but to attach the pdf estimate to my own email and send from there instead of the much faster way to send from Quickbooks like I had been doing for many years. It looks like this is an option that is not returning. Thank you for your help but this fix won't work for me unfortunately since I don't want online delivery of invoices.

@Rusimyhr 

RE: This is not the kind of service we want you to experience, @water89 and @Hazel2019. Let me chime in so you can use the Estimates seamlessly in QuickBooks Online.

Our system engineers have discovered that the issue is related to having Plain text selected under Online delivery in your Sales settings. I'll provide the steps on how to change it.

Well actually it sort of is, because it is what Intuit shipped without testing properly. And then also failed to figure out for a year and a half.