I know where you're coming from, melissa157. To get a closer look at your account, I recommend reaching out to our Live Support Team so they can further investigate your case.
They have the tools to securely access your account and perform a screen-sharing session to identify the root cause of the issue. You can contact them by going to the Help menu and selecting the Assistant tab. From there, enter talk to an expert.
To check Live Support availability, refer to our support hours here: Get help with QuickBooks products and services. Be sure to select QuickBooks Online as your product.
If you have any other QuickBooks-related questions, feel free to reply here.
