You've reached the right place for help, Knuk5685.
Before we start, may I know what version of QuickBooks Desktop for Mac are you using? Did you encounter a specific error message? I'd appreciate any additional information to help me look for a more accurate troubleshooting.
If it's a version that is no longer supported like (2019 and older), then you may need to upgrade your QuickBooks. Also, I suggest contacting our phone support. Our representatives can request for a viewing session to guide you and make sure your data is secured and make sure you're able to export the item list to Excel.
To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat
I'll leave you with a guide to know anything about QuickBooks Desktop for Mac: QuickBooks Desktop Mac 2022 User’s Guide.
If you have additional questions or concerns while recording tax refund, just leave me a comment below. I’ll be happy to help you out.