Export from QBO Payroll to QBO ERROR CODE:2020

I can share some workaround for the error you're having, @CT69.

While waiting for the fix for the INV-64378 (Error exporting tax payments from Premium (standalone) to QBO Error communication to IPP Feature = QBOV3Export), as a workaround, you can manually enter the payment/refund in your QuickBooks Online (QBO) account. 

When you try to export your transactions from QuickBooks Online Payroll Core (QBOPC) to QBO just uncheck the items that you've added manually.

Check out this article for more information about adding tax payments in QBO: Manage sales tax payments in QuickBooks Online.

I'm always here to help you out. Let me know by leaving a reply below. Keep safe and have a great rest of the day!

Hello MaryJoyD,

I am not sure how this part in your answer works:

"When you try to export your transactions from QuickBooks Online Payroll Core (QBOPC) to QBO just uncheck the items that you've added manually."

I read the article via the link in your answer but I am still not sure how to uncheck the items (in this case tax payments) manually so they are not included in the export? I contacted customer care and we performed screen share and they can't figure out how that works either. Can you give me more detail instructions. Thank you.

Appreciate the update, @CT69. I'll help export your data.

The error message you received and stated above is related to the tax payment transactions when exporting them from your payroll to the online account.

Instead of manually unchecking them, we'll have to export each tax payment transaction, one at a time. By doing so, we can determine which one is causing the error and exclude it so you can export your payroll data. I'll show you how.

1. Go to the Gear icon.
2. Under SETTINGS, select Payroll settings.
3. On the Export section, click Export transactions.

I'm adding a few references below to get started in QuickBooks Online:

• Video Tutorials for QuickBooks Online
• Webinars and Events for QuickBooks Online
• Help Articles for QuickBooks Online

It'll always be m pleasure to help if you've got questions other than exporting your transactions. Let me know using the Reply option below and I'll surely be around to help. Take care!

JonpriL,

Thank you for the quickly offer of solution. What you show me is exactly that I can not do and QBOPC customer care can't do either. I don't have the option of selecting, deselection individual item for export. Please see attached screenshot. When I click on the export button that is when I get the error message.

I did try to export individual tax payment (from the Payroll Tax Payments report) and found all of them give the API Error. I have also read and being told that tax payments are causing the error but I can't deselect the tax payments when I try to export. 

Thanks for getting back to us, @CT69. 

Since you're unable to select the tax payments, I'd recommend reaching out to our QuickBooks Customer Support Team. That way, they can help you uncheck these transactions and export the report. Here's how:
 

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

 
Please check out our support hours to ensure that we address your concerns on time.

Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online" to browse for related post.

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

I have contacted customer care multiple times and they can't help me resolve the issue that is why I post on the forum. Is there some reference number or other key words that I can provide to them to get me to the solution? Thanks

I'm glad you reached out again, @CT69.

I was able to pull up your previous cases and I noticed you have not been able to resolve this issue.  I'd like to share your case with our Tier 2 team to investigate further and that someone will reach out to you shortly to discuss in more detail.

In the meantime, if you have additional questions, let me know in the comments below. I'm here to help!