Extra Deposits in payment window for credit cards

liquor2005 · ‎June 06, 2025

Hello, I have another issue that popped up that i'm trying to figure out. I recently had a big time issue with the tax codes which finally I fixed. The question I have is once i do a financial update ( end of day update) it goes through its cycles on qb pos fine. When I go to add the credit card deposits on the deposit page, the box pops up. Which is normal, and it lists the credit card sales made for the day or atleast thats how i did mine in detail. As i'm checking stuff off to match the end of day report, their are extra transactions that are small, but theirs alot which is odd. I went through the credit car transaction and matched. And then theirs usually a good amount that is left to check off. But on the payment window that you check stuff off, the transactions are not badged so to speak by any credit card. Any one have any ideas were these are coming from? I've tried to calculate varies different ways it could produce these numbers and I cant figure it out. Its not doubling it, its not double the tax, or the tax from the cash side either. I cant figure it out. So far i've just done cash over and short to fix this Any Solutions? Please and thank you.

MorganB

Hey there, liquor2005.

Thanks for posting your question here in the Community. I'm happy to point you in the right direction regarding the extra deposits in the payment window of your QuickBooks Desktop account.

For this particular situation, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at these transactions to determine where they're coming from. They'll also be able to get this issue escalated for you, if need be. Here's how to get in touch with the team:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop Support

Please don't hesitate to drop a comment below if you have any other questions. I'll be here to lend a hand.

liquor2005

I’d rather hear from the community instead of paying for the service. If you can not provide an answer please stay off the thread.

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