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The error you got may be due to some possible reasons why you're getting a card declined notification every time you run a recurring transaction, @kimber2. Let's dig into this topic to find a resolution.
Authorization problems and missing information is a common reason why customer's credit card is getting declined. To manage this thoroughly, here are some tips that can help you check if you entered their credit card information manually:
- Ensure that the verification code and credit card numbers are correct. Cards like Visa, Mastercard and Discover cards, it is a 3-digit code on the back of the card and 4-digit code in front of the card for the American Express.
- Avoid special characters and spaces in the credit card number or other data fields.
- For the US USPS website, use the customer's address.
Once checked and no issue found, we can do a browser troubleshooting steps to rule out the possibility of having issues with your browser. Know that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it's now working, check out this article for a step-by-step process to clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online. Alternatively, you can switch to other supported browsers.
Moreover, we appreciate you for bringing to our attention that you experience this matter for several months. To investigate this further, I recommend contacting our support team. They will put a time in examining this concern and will provide help once they have a resolution for this. Here's how to reach them:
- Log in to your QuickBooks Online company.
- On the upper right corner of your screen, click on Help (?).
- Select or type Contact Us.
- Start entering your concern, then select Let's Talk.
- Please choose a way to connect with us:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
On the other hand, to see all of your recurring transactions easily in one place using QBO, review this reference as an additional guide: Review your recurring transactions in QuickBooks Online.
Know that we are committed in assisting you about any matters and concern you have in QBO. If questions are still up in your mind with handling your recurring transactions, let me know. I'll aid you again once I get notified.
