Fee as percentage subtracts

I can help you with resolving the error you're having when adding your invoice, @zamboknee

It's possible that there are some minor data issues with your company file that's why you're having errors with your invoices. Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu and select Utilities and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

Check this article for more information on how to record an invoice payment.

Let me know if you need further help with your invoices. I'm always here to help. Have a wonderful day!

I didn't mention anything about my address not showing properly.

Where'd you get that?

The problem is, again, that the 10% additive fee is showing up as a SUBTRACTION!

Hey there, @zamboknee.

Can you share with us the type of item you use when setting up your fees in QuickBooks Desktop for Mac? 

Please add your details to this thread and I'll get back to you. Any additional such as screenshots would also be appreciated. Have a good one.

type of item is 'other charge'

Here's some screenshots. 

Thanks

I can see that you have set up the item correctly, @ZAM. Since the fee deducts instead of increasing the amount, I'll make sure you can have this issue further investigated.

As much as I'd like to help you get this thing done right away, we'll need to reach out to our Support Team. You can request a screen-sharing session so you can work together with our representatives. Rest assured that they're eager to help you resolve this issue.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Press Contact Us.
4. Enter a description of your issue, then click Continue.
5. Sign in to your Intuit account and tap Continue, and then click Continue with my account.
6. Choose between chatting with us or having us call you.

If you'd like to contact us outside of the product, check out this article: Contact QuickBooks Desktop support.

You can check out this guide to create templates or edit existing ones in the program: Customize form templates in QuickBooks Desktop for MAC.

Once done, refer to this link for the complete steps of receiving a customer's payment: Record an invoice payment.

If you have any other QuickBooks concerns, post a comment below. I’ll be right here to assist further. Stay safe. 

Hi @zamboknee,

The 10% fee is only affecting the one row above. Try adding a subtotal item to your invoice first, then the 10% fee following the subtotal item row.